COMPANY NAME SHENZHEN BHE TECHNOLOGY CO LTD, SHENZHEN ANBOSON TECHNOLOGY CO LTD THIS COMPANY FRAUD REPRESENTATIVE MS. BLAIR MA FIRST TAKEN ADVANCE FOR ORDER THERMOMETER IM 9001 SPECIFICATION ATTACHED at 170 RMB per pc FOR 850PCS total 144500 plus SHIPPING 13615 AND GIVEN US MIS INFORMATION THAT THEY CAN EXPORT THERMOMETER MODEL IM9001 FROM CHINA AS THEIR COMPANY IS IN WHITELIST OF GOODS AND OUR TERMS WAS CNF NEW DELHI. WE ARRANGED ADVANCE MONEY FROM OUR FREIND account ON 19TH APRIL 2020 AND PROMISED DISPATCH DATE WAS 21ST APRIL 2020 FROM XIAN CHINA.TAKING ADVANCE MONEY FOR ORDER PLUS SHIPPING AS TERMS WAS CNF THEY SAID YOUR PURCHASED MODEL IM 9001 CAN NOT EXPORT SO NEED REPLACE WITH OTHER NEW THERMOMETER MODEL AD801 SPECIFICATION ATTACHED WE AGREED BECAUSE IN EPIDEMIC SITUATION TIME WAS CRITICAL.
ON DATE OF DISPATCH SHE SAID IT'S NOW NOT POSSIBLE TO DISPATCH FROM XIAN SO NEED DO IT FROM HONGKONG. WHEN SENDING GOODS TO HONGKONG THEIR GOODS REJECTED BY CHINA CUSTOM THREE TIMES AS THERE IS SOME FAULT IN PRODUCT AS REJECTED BY CUSTOM CONTINUOUSLY DURING EXAMINATION. AFTER DELAYING OUR ORDER BY 19 DAYS AND FAILING CUSTOM CLEARANCE THREE TIMES WE INFORM THEM TO CANCEL ORDER AND REFUND THE MONEY THAN SHE SAID NOW PRODUCT PRICE REDUCE BY RMB 50 EACH SO SHE NEED APPLY SOME CANCELLATION FEES IF NEED REFUND FOR THIS ORDER AND SHE CHARGED US CANCELLATION FEES OF RMB 23500 ABOUT USD 3100 AS CONDITION OF REFUNDING OTHER AMOUNT BEING 134615 AND FORCED OUR FRIEND COMPANY TO SIGN REFUND CANCELLATION FEE FINALLY FOR ALL HER MISTAKE AS HER GOODS NOT PASS CHINA CUSTOMS. EXPECTED RESOLUTION WE WANT REFUND OF RMB 23500 THIS CANCELLATION FEES WHICH SHE CHARGED US FORCEFULLY FOR FAILING OF HER GOODS IN CHINA CUSTOM.
IT MEANS THEY JUST WANT CHEATING AND DO NOT UNDERSTAND CNF TERMS AND ITS RESPONSIBILITY AND CUSTOMER TIME AND VALUE.