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  1. #1
    Join Date
    Apr 2007

    Live Well Financial

    Hi there

    Has anybody had dealings with 'Live Well Financial'? (http://www.livewellfinancial.com/). A company that provides reverse mortgages to senior citizens...

    They're advertizing loan officer positions that sound (and probably are) too good to be true.


  2. #2
    Join Date
    Jan 2007
    Stow, OH SOL III

    Re: Live Well Financial

    BBB Report
    Live Well Financial, Inc.
    20 North 20th St. Suite A.
    Richmond, VA 23223
    Telephone: (804) 201-4409
    Fax: (804) 225-0365

    Original Business Start Date: April 2005
    Principal: Mr. Michael C. Hild President
    Customer Contact: Mr. Michael C. Hild President
    TOB Classification: Mortgage Companies
    BBB Membership: This company is a member.

    Based on BBB files, this company has a satisfactory record with the Bureau.

    The Bureau processed a total of 0 complaints about this company in the last 36 months, our standard reporting period.
    Ignorance more frequently begets confidence than does knowledge: it is those who know little, and not those who know much, who so positively assert that this or that problem will never be solved by science. -C. Darwin

  3. #3
    Join Date
    Apr 2007

    Re: Live Well Financial

    Thanks for your reply.

  4. #4

    Re: Live Well Financial

    Saw this as well, and just wondered what your experience has been if you pursued it?
    Last edited by brucefan; 05-29-2007 at 06:38 PM.

  5. #5
    Join Date
    Jun 2005

    Re: Live Well Financial

    I didn't see the exact nature of their offer on their website. What are they offering to LOs?

  6. #6
    Join Date
    Mar 2008

    Re: Live Well Financial

    I just checked BBB national site and it said they have had 5 complaints not the same as zero. They were all resolved but here is the information.

    Business Contact Information

    Back To Top
    Company Name:Live Well Financial, Inc.
    Company Address:830 East Main St.
    Richmond, VA 23219
    See the location on a Mapquest Map
    See the location on a Google Map
    Original Business Start Date:4/1/2005
    Type of Entity:Corporation
    Principal:Michael C. Hild , President
    Phone Number:(804) 201-4409
    (804) 201-4419
    (866) 417-0646
    Fax Number:(804) 225-0365
    Email Address:apply@livewellfinancial.com
    BBB Accreditation Status:This company is a BBB Accredited Business
    Date Joined BBB:3/3/2006
    Type of Business:MORTGAGE COMPANIES
    Web Site Address:http://www.livewellfinancial.com

    BBB Program Participation

    Back To Top Live Well Financial, Inc. participates in the BBB Identification Program and the BBBOnLine Reliability Seal program . Live Well Financial, Inc. has committed to ethical business practices on the Internet. Live Well Financial, Inc. has agreed to use special procedures including arbitration and informal dispute resolution if necessary to resolve complaints.

    BBB Rating

    Back To Top
    Based on BBB files, this company has a satisfactory record with the Bureau. To have a "satisfactory record" with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry.

    The Bureau processed a total of 5 complaints about this company in the last 36 months, our standard reporting period. Of the total 5 complaints closed in the last 36 months, 5 were closed in the last 12 months.

    These complaints concerned:
    1 regarding Contract Disputes
    1 regarding Contract Disputes

    3 regarding Refund Or Exchange Issues
    3 regarding Refund Or Exchange Issues

    1 regarding Selling Practices
    1 regarding Selling Practices

    These complaints were closed as:
    5 Resolved
    3 Assumed Resolved
    2 Resolved

    The BBB has received complaints regarding Live Well Financial. Complaints on file are not a result of customer issues concerning reverse mortgages, but rather concern employees who have contracted with the company to do marketing on their behalf by purchasing sales leads. Complaints to BBB allege delays in receiving leads, the quality of delivered leads and billing errors that have resulted from the purchase of leads. These issues have resulted in refund requests by former employees.

    The company has responded to complaints by stating that some complainants have resigned from the company prior to the specified timeframe contracted for leads to materialize. The company has stated that not all leads will result in a sale. Live Well Financial has advised the BBB that training and contractual agreements with employees preclude refunds. Some complaints have been resolved with refunds being granted to former employees.

    BBB met with the president of the company regarding these complaints. As a result of these discussions the company has advised BBB of the following actions taken in an effort to eliminate the underlying cause of the issues:

    (a) The company has changed its contract language for employees who request their marketing services. Specifically, the language has been changed from “lead purchases may take as long as thirty (30) to ninety (90) days” to “lead purchases may take as long as ninety (90) days”.

    (b) The company has instituted a case by case review of disputes/refund requests to be conducted by a member of its management team. The company has advised BBB this is only a review and refunds/adjustments will be made only in unique situations.

    Company Management

    Back To Top Ms. Lisa Girardi , Vice President
    Mr. Michael C. Hild , President

  7. #7

    Re: Live Well Financial

    These guys are a complete disaster. They lie, promise the world, don't support you and then charge you a ton of money for crappy leads. RUN FROM THEM!
    Would you like to triple your referrals in your business? Then check out this greeting card service.

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