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  1. #1
    Join Date
    Sep 2006
    Posts
    3

    Crown Relocations

    CROWN RELOCATIONS has been the bane of our existence. Moving house is stressful enough without having the movers add considerably to one’s woes and losses. CROWN RELOCATIONS and MURPHY’s LAW are close kin. What sort of terrible experiences have forced us to make us put our moving house nightmares onto the net and thereby warn others to avoid this international moving company? Dear Reader, read on:

    Our problems really began with the dullard who came out to sign us up. He was good with words but not much else. We, being the trusting kind, fully expected that a well known company like CROWN would live up to its contract…well, pigs will fly before then. Part of the contract was to have the agent sit down with us and explain all the ins and outs of maritime insurance, a tricky business at best. This was not done despite our complaining to his superiors, and we had to make do with filling in the insurance form as best we could. What we overlooked was the very small print that stated that any items not professionally packed would not be covered by insurance. Despite this CROWN accepted a premium that very clearly included payment for ensuring items not covered by the policy.

    We packed most everything ourselves to save over one thousand dollars. We were instructed to number carefully every carton, mark down the contents of each carton both on the carton and on a computerised inventory. We did al this to the letter. When the movers arrived, they covered over each and every one of our numbers with a new CROWN number that went onto their computerised inventory, thereby creating total anarchy to the annoyance of Customs. We kept separate all dubious items that Customs might wish to examine; CROWN jumbled them all up.

    The CROWNing event was the delivery of our container. It was a shambles. The men who delivered it were thunderstruck by the CROWN packers’ failure to do an adequate or sane job. Large, heavy items were packed on top of fragile items. A steel fireproof filing cabinet had the most immense dent in it as an example of the force that the container received somewhere after leaving our home bound for our new one. A steel frying pan was bent nearly in half within one of several cartons blasted to smithereens. All evidence pointed to negligent handling of our property. Initially there was a promise from CROWN to investigate the cause of the damage but that was dropped due to circumstance CROWN has refused to disclose. In all some $4,000 in damage was done to our property, often to items of sentimental value. One cannot insure for sentimentality. In the end, CROWN would only pay out what was covered by insurance and according to how the policy was filled in by us with none of the promised help in filling it in. CROWN was deaf to all arguments regarding their failure to provide assistance in dealing with maritime insurance. Worst of all, they refused to discuss their negligence. AT NO TIME DID THEY EXPRESS REMORSE AT WHAT THEY HAD DONE TO OUR PROPERTY, ENTRUSTED TO THEIR CARE, AND TO US. It all came down to take $2,000 or leave it or sue CROWN RELOCATIONS. The latter was out of the question; how many ordinary individuals ever succeed in suing an international company? We took the money. But we were also determined to tell our sad tale as a warning to others. Avoid CROWN like the plague.
    If you have any questions, please contact us at kickapoo2@westnet.com.au

    Robin & Stuart

  2. #2
    Join Date
    Sep 2006
    Posts
    3

    Re: Crown Relocations

    All we want is a fair insurance settlement from Crown Relocations. Thus, our report as found above and repeated on ripoff.com. Hoping that reason would prevail, we began writing to the offending CROWN offices (Sydney, Brisbane, Lyttleton, NZ) only to be ignored. We then wrote to Perth and got this reply:

    Good afternoon Robin and Stuart, Thank you for your email and as you have mentioned, I have looked on Google, page 15, and there does not appear to be anything showing relating to your complaint. If you could please give me a few more details about your complaint, ie: Crown reference nbr and your Surname, I would then be able to look into this issue in more detail. I very much look forward to your return email. Regards Michael Dunstan WA State Manager CROWN Relocations WELL CONNECTED _ WORLDWIDE”

    We replied as requested but never heard another word. We then tried the CEO of CROWN who resides in Hong Kong. Billy Wong, CEO, referred the matter to Mike Arnold of Hong Kong who wrote some very proomising comments, and we thought deliverance was at hand.


    Dear Stuart & Robin, I'd like to take this opportunity to apologise for the issues you've described with regard to your insurance claim. As you mentioned moving is indeed a very stressfull time and these unexpected problems are not what we like our clients to experience. Crown is dedicated to customer satisfaction and although I am not aware of your particular situation, and the extent of the damages, I will be in touch with my counterparts and our insurance department to see if your case has been handled properly. As you did not provide your last name could you please advise me so that I can track your shipment? With regard to my consultant not informing you on the full policy details this is not acceptable and I will be adressing with him. FYI, If you partially packed your own items and our supervisor had the opportunity to check the boxes to ensure they were properly done then we can insure under our policy. As this seems to be the case, then the items damaged that you included under the policy should in fact be covered. However any item not insured would be shipped at owner's risk and subject to our standard terms & conditions of transit. I look forward to hearing from you and investigating further. Best regards, Mike Arnold General Manager Crown Relocations, Hong Kong

    But then he wrote to say he had no jurisdiction in Australasia and advised us to write to Mark Ellis, CEO of Australia. And the following was his smug,nasty reply:

    "Without Prejudice" We acknowledge receipt of your email, as well as copies of the countless others that you continue to despatch around the Crown network , and confirm our position as previously advised to you by our Mr Schacht some months ago that having received a signed release from yourselves accepting our settlement offer we consider this matter to have been finalised from our perspective. We will not be entering into any further dialogue with you on this matter as we believe that our settlement offered to you and duly accepted by you was both fair and reasonable taking all circumstances into consideration. Yours faithfully Mark Ellis

    Well, well. One set of rules for Hong Kong and another for Australia. The dullard, Aaron Whittaker of Lyttleton, Christchurch, failed to do his job, and we have payed dearly for this. Is there anyone in CROWN who has the authority to review this travesty of justice? If not, avoid CROWN like the plague.

  3. #3
    Join Date
    Sep 2006
    Posts
    1,865

    Re: Crown Relocations

    Can't you go to court?

  4. #4
    Join Date
    Sep 2006
    Posts
    3

    Re: Crown Relocations

    It is virtually impossible for a private individual to sue a multi-national. Also, we live in Australia, and the initial rip-off occurred in New Zealand. The rip-off and destruction of our property occurred in Queensland, but the rip-off insurance settlement (a one-sided DIKTAT at best) occurred in New South Wales. Get the picture?

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