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  1. #1
    Join Date
    Jan 2009

    Superior Door Parts a Scam

    It looks like I've found another scam artist. I bought a garage door part from this company, received an email stating that the part has shipped, and never received the part. I know it's only been 12 days, but it's not coming from overseas.

    I've called them and sent emails, but have yet to receive a response. Even the worse customer service companies call or email you back. I firmly believe that this company is nothing but a scam.

    So before anyone else gets burned, I thought I'd share my feelings: The Superior Door Parts Company, located in NJ is nothing but a scam.

    There contact information is:
    Telephone - Toll Free 866-901-1600
    Local 732-381-6990
    Fax 732-815-0556

    Please E-Mail us at [email protected]

    Monday - Friday 8:00am-5:00pm EST

    Mailing Address: Stelar Enterprises LLC
    Superior Door Parts
    PO Box 313
    Colonia NJ 07067

    However, don't try calling...they won't call you back, and don't try emailing...they won't email you back.

  2. #2
    Join Date
    Jan 2007
    Stow, OH SOL III

    Re: Superior Door Parts a Scam

    Current BBB Report gives,
    BBB Rating
    Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
    Reasons for this rating include:
    * 19 complaints filed against business
    * Failure to respond to 9 complaints filed against business.
    * Length of time business has taken to resolve complaint(s).

    Business Contact and Profile
    Name: Superior Door Parts
    Phone: (866) 901-1600
    Address: 696 New Dover Rd
    Edison, NJ 08820-1916
    Website: www.superiordoorparts.com
    Original Business Start Date: May 2005
    New Owner Date: May 2005
    Principal: Ms. Joanne Stelmack, Owner
    Customer Contact: Ms. Joanne Stelmack, Owner - (866) 901-1600
    Entity: Limited Liability Corporation
    Incorporated: May 2005, NJ
    Type of Business: Door & Gate Operating Devices
    BBB Accreditation: This company is not a BBB Accredited business.

    Additional DBA Names:
    Stelar Enterprises LLC

    Customer Complaint History
    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB processed a total of 19 complaints about this company in the last 36 months, our standard reporting period. Of the total of 19 complaints closed in 36 months, 12 were closed in the last year.
    These complaints concerned :
    + 15 regarding Delivery Issues
    + 3 regarding Refund or Exchange Issues
    + 1 regarding Sales Practice Issues

    These complaints were closed as:
    + 10 Resolved
    + 9 No Response

    Additional Addresses
    PO Box 31
    Colonia, NJ 07067
    Tel: (732) 381-6990
    Ignorance more frequently begets confidence than does knowledge: it is those who know little, and not those who know much, who so positively assert that this or that problem will never be solved by science. -C. Darwin

  3. #3
    Join Date
    Jan 2011

    Re: Superior Door Parts a Scam

    I'm having the same scam issue Ashley reported.

    I ordered a part on 12/20/2010, . Three emails - no response back. I can't leave voice mail--voice mailbox has been full every time I call.

  4. #4
    Join Date
    Dec 2011

    Re: Superior Door Parts a Scam

    I too experience with the same problem.. If you find any thing before hand.. Please let me know.. If I can find I will inform you..

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