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  1. #1
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    norton antivirus scam

    I got a virus in the few seconds it took me to download my $50 antivirus from Norton. They charged me $100 to get rid of it. 11 months later when I didnt renew fast enough, I got another virus, while still covered by Norton. They again charged me $100 to fix it. I renewed the Norton for $50 and 6 months later I got another virus. I couldnt afford $100 so I got a computer repair guy to fix it at $50 an hour. He also installed avast! and Spybot- two FREE anti-viruses. These have wiped out every virus to come my way for THREE YEARS free of charge. I think Norton downloaded the viruses to my computer but at best, they are charging me to fix their mistakes. Norton is NOT an antivirus and they do NOT stand behind their product. They fool you into buying their stuff when BETTER products are available online for FREE.

  2. #2
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    Re: norton antivirus scam

    Are you claiming that Symantec charged you for the removal of a virus?

    I've never heard of that as a practice of any AV company. I think you'd best get your facts straight - or be ready to back up your claims with some hard facts. For example, surely you have invoices from Symantec for the virus removal?

    No security product can protect a user from his own stupidity and gullibility.
    Last edited by CookieBeast; 08-28-2010 at 03:40 AM.

  3. #3
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    Re: norton antivirus scam

    Symantec is such a reputable anti-virus company and it seems like your problem perhaps only involve expiration issues? Like your license might only be limited for a year that's why you had to pay after approximately 11 months? I have a similar experience with CookieBeast. Never heard about this scam before.

  4. #4
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    Re: norton antivirus scam

    Have used SAV products for years, never had a virus. If Symantec "downloaded" viruses to a computer, I am pretty certain the IT shops that run 1000's of computers would have caught on by now.
    I have switched over from NAV to Avast as well.. saves me a little money on the 6 computers here at the house.

  5. #5
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    Re: norton antivirus scam

    I do in fact have the bank statements where they charged me for removing antiviruses they were supposed to defend my computer from. I do in fact have a copy of the letter from my bank where they removed the ILLEGAL charge made for another year of Norton. If you go to Symantec's web page you will see where it says they do NOT protect you from viruses that sit in System Restore and, knowing that, its where all the viruses go. Avast and Malware Bytes are MANUAL programs. If I was the idiot you imply my computer would have been overwhelmed with viruses years ago because I wouldnt know how to fix them.I repeat NORTON IS A SCAM

  6. #6
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    Re: norton antivirus scam

    no. you haven't been scammed. im a technician for 14 years now.

    but first let me explain something that's extremely important to know.

    viruses and bugs are created daily by con artist and thieves. which means that every anti-virus company out there and including the famous Kamensky are being targeted daily.

    which means there's no hope in hell these companies can predict what the next new bug will do. it depends on us. it depends on how knowledgeable we are to prevent them from sneaking into our system.

    did you know that you can get a bug simply by placing your mouse over an image? Yup! its darn right scary.

    ive cleaned bugs from customers which took 3 days to finally clean it through and through.

    i myself have had a file in my computer that i downloaded in 1999 and Norton (and ive had all virus programs) located a malware bug hidden deep into my folder files.

    now i can bet you $100 bucks that if i load another virus protection program that it too will find something norton overlooked or i should say didn't recognize.

    however don't download and use 2 antivirus programs at the same time as this will make your computer run incoherent.

    and i'll warn you right now that MANY free bug searching softwares out there are dangerous to use. NOT all. as these scam artist will fix the software to let loose on computer without you ever knowing. they can install a keystroke bug to watch you login and use your passwords or worst - STEAL your identity.

    check out cyber crime stories on symantec and read their news. watch what's new in the fight against these bastards. it's criminally insane.

    no you haven't been scammed. and others will complain exactly about their own antivirus companies much the same way as you did.

    sorry Norton is not "God" nor is any other Anti-Virus company.

    lets not be ignorant


    Consumer Guarder

  7. #7
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    Sep 2009
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    Re: norton antivirus scam

    Quote Originally Posted by goofyww View Post
    I do in fact have the bank statements where they charged me for removing antiviruses they were supposed to defend my computer from.
    Bank statements show a financial transaction. They do not generally provide any information as to the reason for the transaction (unless it's from the bank - such as bank charges). A bank statement in itself is no proof that they charged you for the removal of a virus.

    Quote Originally Posted by goofyww View Post
    I do in fact have a copy of the letter from my bank where they removed the ILLEGAL charge made for another year of Norton.
    An honest mistake or fraud? I think you are being rather hasty in suggesting that they were trying to defraud you. If the charge was reversed, then it sounds more like a simple error (periodic billing not cancelled, for example).

    If you are absolutely certain that it was fraud and not an honest error, then you should contact their complaints department in writing (registered mail) demanding an explanation. If they fail to provide you with a suitable answer, then your next step would be to escalate it to the appropriate authorities. But remember that the courts won't be happy with you if you can't show them that you have tried to get a measure of equity through non-judicial channels.

    Quote Originally Posted by goofyww View Post
    If you go to Symantec's web page you will see where it says they do NOT protect you from viruses that sit in System Restore and, knowing that, its where all the viruses go.
    That is the correct behaviour.

    http://support.microsoft.com/kb/263455

    Quote Originally Posted by goofyww View Post
    Avast and Malware Bytes are MANUAL programs.
    So? How does them being manual make any difference? It's the engine behind it that matters, not how it is started.

    Quote Originally Posted by goofyww View Post
    If I was the idiot you imply...
    Tempting as it might be, I'll refrain from responding to that statement.

  8. #8
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    Re: norton antivirus scam

    If you look at the Symantec page it TELLS you they dont search system restore so they will only remove a virus there for $100. It says that right at the web site. and if symantec is so good, how come I havent had a virus in three years without them, but had three viruses in one year with them. If you want to disbelieve me go ahead and keep shelling out the dough. I prefer my perefectly wonderful FREE antivirus

  9. #9
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    Sep 2009
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    Re: norton antivirus scam

    Quote Originally Posted by goofyww View Post
    If you look at the Symantec page it TELLS you they dont search system restore so they will only remove a virus there for $100. It says that right at the web site.
    You mean:
    http://www.symantec.com/norton/norto...us-removal.jsp ?

    If so, then ya - it's justified. If you can't be arsed to do it yourself, then of course they'll bill you for it. The steps to work around removal of viruses in your system restore is clearly documented - any knobhead can do it.

    http://support.microsoft.com/kb/831829

    Want to save yourself $100? Do it yourself. Otherwise, don't complain.


    Quote Originally Posted by goofyww View Post
    and if symantec is so good, how come I havent had a virus in three years without them, but had three viruses in one year with them.
    THREE is not exactly a large enough sample to establish the effectiveness - or lack of, of an AV product. Visit any site explaining the basics of statistical analysis and you can find a complete explanation.

    I can think of a few reasons you're getting more viruses:
    1. Luck - simple matter of random chance. You dodged the bullet before.
    2. activity - your Internet browsing activities have changed. You're visiting more porn and warez sites now than you used to.
    3. You have been lax in applying security updates - for M$ and other software vendors.
    4. You've been haxz0red.
    5. Any of the above applied against any other users of your computer - wife/friend/children/room-mate.
    If you get a clean installation nuked by your AV product - a-la McAffee, then sure, you have every right to bitch about it. But this isn't the basis for your whinge.

    Quote Originally Posted by goofyww View Post
    If you want to disbelieve me go ahead and keep shelling out the dough. I prefer my perefectly wonderful FREE antivirus
    I don't disbelieve you - from your perspective, your complaint is probably quite valid. However, that is not to say that the rest of the world is in agreement with your viewpoint. There's a guy at the local mental health hospital that believes he's Napoleon. I'm sure he's 100% confident of that - in his mind he's Napoleon. That doesn't necessarily mean that the psychiatrist agrees with him.

    As for free AV, yes - some of it is quite decent. But at the end of the day - you get what you pay for.

  10. #10

    Re: norton antivirus scam

    I just got of the phone with Norton rep, I had automatic renewal and I was charged $79.96 for my Norton interned security package, I looked at there site and they are charging $49.79. After talking to the rep he said "we can take care of it, and give me the discount". After explaining to him that i really think it is a ripoff , charging people the $79.96 and only give a discount when you complain, He said they are aware of the problem, he called it a system clich. Well I just canceled my subscription I dont like to deal with such a dishonest company. Do the math and lets say 10 000 people don't catch that clich, nice little profit.

  11. #11

    Re: norton antivirus scam

    I think that the Anti Virus industry just like a lot of the others got caught up in the process of selling software on time and then providing updates for life or waiting until microsoft did a Windows version update and then basically introducing new AV.

    You would end up paying about $100 to do the upgrade because there was always some problem in the next version of windows.

    But with subscription model pricing or monthly pricing that is prevalent in the industry you get the most up to date package all the time for a predictable cost and they dont have to worry about people having all different versions of the software out there.

    As far as pricing goes - everyone price tests. Think of Soda at your grocery store....sometimes it is 99 cents for a two liter and sometimes it is $2.19. Businesses charge what they can get away with, then they lower the price to get more sales and then creep it back up again.

    No big deal. BTW I love ESET or AVG for AV these days.

  12. #12
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    Re: norton antivirus scam

    Dude you buy Nortons through an affiiliate link

  13. #13
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    Aug 2006
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    24

    Re: norton antivirus scam

    I purchased 3 years services (for 3 computers, $150+) of Norton Internet Security. While using Microsoft Windows Disk Cleanup, one of my computer's important system files were deleted by Disk Cleanup (Microsoft refused to help me to repair that) I realized I had to reformat my computer and reinstall a new Windows XP OS. Before I did that I called Norton (Symantec) IS support and they assured me that once my computer is reformatted they will help me get NIS back into it at no cost. Once the reformatting was done, Symantec Norton IS refused to help unless i pay $50. Life without a computer now is so much easier. Much less computer than before, as the least. If I ever buy a new one, i will buy a Macintosh, just to try it out. Microsoft (HP, SONY, Norton, etc.) is history.
    Says me: "If dirt was money the world would be so much cleaner."

  14. #14
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    Jul 2014
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    4

    Re: norton antivirus scam

    Quote Originally Posted by goofyww View Post
    I got a virus in the few seconds it took me to download my $50 antivirus from Norton. They charged me $100 to get rid of it. 11 months later when I didnt renew fast enough, I got another virus, while still covered by Norton. They again charged me $100 to fix it. I renewed the Norton for $50 and 6 months later I got another virus. I couldnt afford $100 so I got a computer repair guy to fix it at $50 an hour. He also installed avast! and Spybot- two FREE anti-viruses. These have wiped out every virus to come my way for THREE YEARS free of charge. I think Norton downloaded the viruses to my computer but at best, they are charging me to fix their mistakes. Norton is NOT an antivirus and they do NOT stand behind their product. They fool you into buying their stuff when BETTER products are available online for FREE.
    I don't have that experience, but Norton is either incompatible w/ w/8.1 or some of their staff is dishonest, as the program stopped working 1 month after I bought the 360 version w/ the new computer. It stopped working again after 2 months again, so I had to go to that scary remote session again, and there was an employee that used my computer for searches while "the problem was being fixed". I installed Norton off a disc. So while he did this, he kept asking personal questions and general conversation.. I began getting worried and the 360 began working again, but what was he doing when He was doing searches? covering up his behind the scenes tracks? So this is very scary and the fact that 360 has stopped working x2 in 3 months on a new computer has me confused. Are legitmate employees scamming or is it the 8.1, or both?

  15. #15
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    Jul 2014
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    Re: norton antivirus scam

    I think Macintosh is a great idea, we should all do that

  16. #16
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    Jul 2015
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    1

    Re: norton antivirus scam

    Quote Originally Posted by goofyww View Post
    I got a virus in the few seconds it took me to download my $50 antivirus from Norton. They charged me $100 to get rid of it. 11 months later when I didnt renew fast enough, I got another virus, while still covered by Norton. They again charged me $100 to fix it. I renewed the Norton for $50 and 6 months later I got another virus. I couldnt afford $100 so I got a computer repair guy to fix it at $50 an hour. He also installed avast! and Spybot- two FREE anti-viruses. These have wiped out every virus to come my way for THREE YEARS free of charge. I think Norton downloaded the viruses to my computer but at best, they are charging me to fix their mistakes. Norton is NOT an antivirus and they do NOT stand behind their product. They fool you into buying their stuff when BETTER products are available online for FREE.
    I am leaving this quote backing up this persons post about Norton . I bought a Toshiba tablet with windows 8.1 as it was advertised . When I got back home and got into the tablet I found it was not the full version . It also came with 30 days of free Norton antivirus preloaded most people would keep it for thirty days. I didn't cause I already have McAfee. So I uninstalled Norton and put McAfee on. Afterwards my internet connection became limited making me have to either reset the network adapter or restart the computer to get my connection back after a shutdown. eventually it stopped working all together making me have to restore it back to factory settings which meant getting back Norton . After doing this a couple times I figured Id narrow the problem down . I reverted it back to factory setting and the only thing I did was uninstall Norton and it not only screwed up the connection but erased my network adapter completely . So I know its Norton doing it . So I got on the phone with Toshiba to get tech support they said they could resolve the problem but I had to pay over 200 dollars for a year of support even though I purchased it 3 months ago . I said that's ridiculous and told him no and before I hung up he said fine take it somewhere else and pay to try to get it fixed and then you'll call me back when they can't . Then called back and flipped out on the tech manager finally they said they would help me . After two hours and two techs they said my network adapter was gone and I needed to pay to ship it to them since it was under warranty. But if they determined it was something I did id have to pay for the repair so they sent me an email with what I had to do and was pressuring me to give them my credit card to pay for the shipping box . I said Id think about it cause at this point I knew I was being screwed and hung up. I then got into the tablet myself and in 30 minutes I figured out the problem myself. Its working now fine but still has Norton on here . The thing that made me realize it was a scam is that I have 30 days to return the product 30 day of free tech support and 30 days of free Norton. And as I said earlier most people would keep the free Norton antivirus for the full thirty days then after that's up boom all the sudden if you uninstall it or don't renew it you have problems and have to pay someone to fix the problem either Toshiba or Norton . Toshiba wanted remote access to it but since I had no network adapter I couldn't,so he asked if I had another computer I said yes and he wanted remote access to that one that was fine to fix the problem that makes no sense other than wanting to bug my other computer to. I talked to Norton after I fixed it told them and they also wanted remote access to it to uninstall Norton I don't trust either of them . So at this point I'm going to get into the programming and see if I can find the bug they put in to prove it the one they probably were going to remove if I allowed remote access to them . And told them what I thought and they didn't deny my claims. So I'm done with both companies.

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