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Thread: Western Union

  1. #1
    Join Date
    Feb 2010
    Posts
    1

    Western Union



    On 02/19/2010 I used western union services to send money to Brazil. Because it was an emergency, I paid an extra fee for "money in minutes", which was suppose to make the funds available in about "60 minutes", according to the representative on the phone. It took 24h for the record to show up in the bank in Brazil. Essentially you are paying for a service that can't be delivered. Only today, 02/23/10, the money was cleared in Brazil. It's unbelievable. Because the transaction could only be completed today, I called up Western Union to demand the extra money that I've paid for the transfer back. The representative took about 5 minutes to research for a reason why the service was paid for but not delivered. Then she hung up on me. I called a second time and was informed that “the only way you can send money to Brazil is using money in minutes, but it wasn’t really in minutes. It’s just the way it is”. I asked how she would feel if she deceived the same way I was. She asked me to wait and came back saying that an electronic complain form was filled out and I should be contacted on the next 10 business days. It’s a scam.
    Last edited by adrgomes; 02-23-2010 at 11:17 AM.

  2. #2
    Join Date
    Jan 2007
    Location
    Stow, OH SOL III
    Posts
    3,235

    Re: Western Union

    It sounds more like a problem with the bank then WU.

    First off, 19FEB was a Friday and if it was after hours then the bank would not have processed the transfer until at least Monday, 22FEB. Banks are closed on weekends, nothing WU can do about that.

    As to 'Money in Minutes' being available in 60 minutes, I believe that only applies if you have someone pick up the money at a WU kiosk. Since you appear to have sent it to a bank account then you have to wait for the bank to complete the transaction.

    Also see, westernunion.com/WUCOMWEB/staticMid.do?method=load&windowType=popup&pagename=restrictionsPhoneService&countryCode=US&languageCode=en
    Restrictions
    Availability of Services depends on selected Services conditions including amount sent, destination country, currency availability, regulatory issues, identification requirements and location hours. Transactions: (i) that exceed certain amounts; (ii) to certain destinations; (iii) that implicate certain regulatory issues; or (iv) sent through delayed options may take longer, be subject to dollar limits or be subject to additional Restrictions. You must use a credit or debit card issued by a U.S. bank. A card issuer cash advance fee may apply.
    Section ii and iv would diffidently apply to sending the money to a bank account.
    As would 'location hours'.
    Last edited by nomaxim; 02-23-2010 at 12:43 PM.
    Ignorance more frequently begets confidence than does knowledge: it is those who know little, and not those who know much, who so positively assert that this or that problem will never be solved by science. -C. Darwin

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