clicked on an advertisement link located on her AOL homepage pitching a Google 'work at home' opportunity and "reasonably believed" this was a Google offer and did not know that Google had nothing to do with the product being sold by defendant Pacific WebWorks.

Ford agreed to pay $1.97 for the "Google Business Kit" and didn't realize she would also be charged an additional $79.90.

Ford called Pacific WebWorks and informed them that she never authorized the charge and never received her Google Kit. She asked for a refund but was refused. Because Ford was concerned that she would continue to be charged by Pacific WebWorks, she cancelled her credit card.