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  1. #1
    Join Date
    Jul 2009
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    Best Buy not honouring extended warranty?

    Anybody else seeing this... my friend tried to get his laptop fixed and Best Buy tried to weasel out of it ("physical damage is not covered"; cosmetic damage) and they tried to charge him $600 for replacing the motherboard. I called HP tech support and they resolved it (I flashed the BIOS... so it turns out no motherboard replacement needed).

    So now not only do they scam you with the extended warranty, but they try to scam you again by getting you to pay for the repair?
    Last edited by GlennC; 08-18-2009 at 07:22 PM.

  2. #2
    Join Date
    May 2005
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    Planet Gong
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    Re: Best Buy not honouring extended warranty?

    Article from Consumer Reports on extended warranties.

    Extended warranties are usually limited to manufacturer's defects - however defined - and any store offering them will try to "refine" the terms.
    I can't comment further without knowing the warranty terms and the reason for the repair - (was the BIOS corrupted, outdated, unable to recognize new hardware...?)

  3. #3
    Join Date
    Jul 2009
    Posts
    5

    Re: Best Buy not honouring extended warranty?

    The fan was not spinning. Updating the BIOS fixed it.

  4. #4
    Join Date
    May 2005
    Location
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    Re: Best Buy not honouring extended warranty?

    Quote Originally Posted by GlennC View Post
    The fan was not spinning. Updating the BIOS fixed it.
    The fan was not spinning, so they wanted to replace the motherboard...
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    Last edited by dr poormouth; 01-07-2010 at 08:14 PM.

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