Don't buy a Snuggie Blanket

Karma19 · #1 12-08-2008, 01:59 PM

My 7 yr old daughter really wants a Snuggie blanket that is constantly advertised on TV. It looks like a robe on backwards to me but, for two for only $19. I thought it was a good deal. I called the number this morning and placed an order, which took 13 minutes on the phone with a automated operator.
First they tried to trick me into buying 2 "sets" which means 4 total. But, I didn't fall for it and I knew from reading the website that I would be paying $8. in shipping for each blanket, not each set. So I should be at around $35. plus tax. I figured eventually I will get a chance to talk to a human to confirm that I will get it by Christmas. But, after placing the order I had to listen to offer after offer for other products. I waited because I wanted an order confirmation number. Finally they said "Thank You your order it will arrive in 4-6 weeks" and hung up. I couldn't believe it, 13 minutes later I still don't know what my total is and I definitely won't get it by Christmas. So I try to cancel. Well you call the customer service number on their site and it rings once and then they hang up on you. I called my bank since I charged it on my Visa Debit card they said they can only remove it once it has been charged and since they won't charge it until it is shipped I'm screwed. Because now that I have done research on the net about them I am finding everybody is getting screwed by these people, they can't return the product or get their money back, some people are getting bills for over a hundred dollars. Now the only thing I can do is cancel my Visa. What a pain in the ass for a stupid blanket. Which is really just a robe on backwards. I am going to just make her one myself.
Just wanted to save every one else. DON'T BUY A SNUGGIE!!!!
Thanks,
Karma
Google Snuggie Scams and you will this is only getting wors everyday!

galaxy · #2 12-08-2008, 02:52 PM

Call up your local NEWSPAPER and inform them, they can print this out to LOTS of people and call up the Better Business Baeureu and REPORT THEM. I seen that ad but my wife sews so she can make them easily. When we go camping it gets chilly outside.

ngg426 · #3 12-09-2008, 08:15 AM

I had the same experience yesterday where my order was placed for 4 when I wanted two and actually placed a call to the fulfillment center president - William Pappas - the Fosdick Corporation is the name of the company. You can get their phone # online- I would suggest calling him. Also the product is from a company called Allstate Marketing out of NY and the president of that company is Scott Boilen. I left him a message as well.

I also reported them to the Better Business Bureau.

I then got a call from jneal01@fosdickcorp.com - she assured me my order would be cancelled.

They really should put on their website that they are in a 4-6 week back order situation.

krazy12982 · #4 12-09-2008, 09:05 AM

I went to the website....just to check it out...I found it odd that it was pretty much pick color an quanity and then fill out credit card info......no check out....no total check.....smells of fraud.

admccutchen · #5 12-09-2008, 10:47 AM

I just had the exact same experience. I was charged $91.70 for 1 + 1 free Snuggie. When I called the customer service order, I was placed on hold for 15 minutes then got the priveledge of speaking to Nicole who told me that they were back ordered so it had not posted to my account but she couldn't cancel my order anyway because it has to "upload" to the system. I have never heard of such nonsense so I asked to speak to a supervisor. After arguing with Nicole about talking to a supervisor, I was given Barbara, clearly a MENSA member. I was told the same thing but she added that they couldn't guarantee a cancellation anyway even if it was in their system! WHAT?!? I had just placed the order within the hour! I called my credit card company and had to actually cancel my card to prevent them from charging me. THis is really convenient at Christmas.

There was no confirmation screen that showed what the total would be. This is a fraudulent company!

SilverlakeChef · #6 12-09-2008, 11:18 AM

Same thing just happened to my roommate. He was ordering the Snuggie for his mom and we thought we would get the "free 2nd one" for a friend as a joke (everyone has been obsessing over those funny informercials.)

He hadn't gotten any internet confirmation so he was worried that this company had just taken his credit card info. A quick google search discovered that many people seem to be having the same problem. He's tried for the last hour to get customer service to answer their phone and of course, notified the bank. Speaking to his bank's fraud division, they said the company may not be "fraudulent" but there was definite possibility, particularly with them not sending out an internet confirmation until "the product has been shipped."

I highly recommend contacting tv stations where you see this ad and asking if they really want to accept advertising from companies that may be defrauding their viewers...

Karma19 · #7 12-09-2008, 12:22 PM

Update from Original thread!!
After trying to get through on the phone since yesterday, by a miracle somehow I was able to get through to a Snuggie "human". I explained I wanted to cancel since I found out after 13 min. when the automated operator confirmed the sale and delivery in 4-6 wks that it would not come by Christmas. I figured they would at least say if you have any questions press zero but, it never happened. She said she can only cancel if my order was in the system which could take 24-72 hours. Since I read about this yesterday, I didn't say a word.... not worth it at this point. So by another miracle, my order was found by looking up my phone number, they had my first and last name wrong. She then confirmed with me that it could be canceled and even gave me a confirmation number! We will see in 4-6 weeks if it was actually canceled. I don't want the hassle of canceling my Visa, too many things tide to it. So I am going to hope for the best and in 4-6 wks we will see. But, I have a feeling we are going to see a lot more problems coming. When they "get their inventory in 4 weeks" they are going to start shipping and billing. That's when every body will find out they "accidentally" are getting more than they ordered and possibly other crappy products as well. You should read the horror stories on the net about similar problems with other products from this same company. What kind of business doesn't even give you a total price after you place your order, let alone a confirmation of any kind (I never got a confirmation email). I can't believe they don't even do it on the website either. Buyer beware! Just go to the fabric store and buy some fleece, needle and a thread and your good to go. I am going to tell my daughter the truth about the commercial she likes so much.
My only advice if you want to cancel is to just keep calling and if you don't have two days to sit on the phone hitting redial you might have to cancel your card. I will find out in 4-6 weeks if I will get screwed again.
Good luck,
Karma19

LisaMarie · #8 12-09-2008, 12:25 PM

I had the same experience and these people are breaking all kinds of disclosure laws! I wanted 2 snuggies, but was charged for FOUR for a total of $86.70.

I tried Customer Service, but kept getting a hang up or recorded message that "all circuits were busy." Finally, on the advice of one of the other posts, I emailed Fosdick Corporation (the fulfillment company for Snuggies). You can go online to get the email address.

kellyg@fosdickcorp.com assured me that the order would be canceled and I am awaiting confirmation that it was indeed canceled.

I submitted a complaint to the Wallingford CT Better Business Bureau. Here is the web address if anyone else would like to do the same. It was pretty easy.

connecticut.bbb.org

WARN YOUR FRIENDS. This product is being peddled by some pretty unsavory folks.

admccutchen · #9 12-09-2008, 12:29 PM

I really hope that you get your refund but I have since read many, many stories on the net about this Fosdick Corp. Refunds are promised but never given. Even a couple of people did get refunds to their accounts but then the next day, the money was taken back out. Check out Fosdick's Unsatisfactory BBB rating. Here is the link to the Connecticut BBB's report on this company. I am very happy to have cancelled my card because I don't have enough time to spend 10-12 months to try to get my refund. It is much easier to be without my Visa for 7 days!

http://ct.bbb.org/WWWRoot/Report.asp...&firm=39001219

ngg426 · #10 12-16-2008, 06:45 AM

I would suggest that everyone write an email to William Pappas who is the president of Fosdick Corp.
(I actually called him and he called me back and made excuses for their lack of customer service and blamed the problems on Allstate Marketing which is the company marketing these blankets. Scott Boilen is the president of this company)

I highly recommend EVERYONE flooding both William Pappas and Scott Boilen with emails and phone calls!!!

Maurym · #11 12-17-2008, 11:20 AM

I had same issues as the rest of you. I finally was able to contact a person (reasonably quickly) at Fosdick's Customer Service Department at 203-269-0211. They handled the cancellation (I did have an order number which helped).

The interesting thing is that they offered to lower my charge from $178.00 to $40.00 including the s&h (which was $63.00).

loxi13 · #12 12-17-2008, 11:52 AM

I am not sure this should be considered a scam.
I did order Snuggie blankets hopeing that they would be here by Christmas.
It has been three weeks and they have not arrived. I checked with Fosdick company customer service and they told me they were to be mailed on Jan 8. Too late.
They were most helpful in canceling my order and said they will confirm it in writting.
I should have read the fine print. Said expect 2-6 weeks for delivery.
Have learned my lesson, no more ordering on items I see on the TV.
As I said this should not be considered a Scam. They would have delivered in January.

Merry Christmas All.

Maurym · #13 12-18-2008, 01:29 PM

Well...I should have kept a image of their website when I first ordered. There wasn't a link for the "Order Status" and the delivery time of 2 to 6 weeks was for outside the US. It looks different now. With that said maybe it's not a scam but merely a rip-off

. The charges were far beyond what I thought I would pay, customer service phone number on web site never worked and there was no way to stop the order before actually seeing what you're being charged. Also, they told me they would cancel my order but could provide a confirmation. Hmmmm

littlebear · #14 12-20-2008, 07:07 AM

Thank you everyone for alerting us to this B.S., whether it is scam or just horrible business practices of idiots doesn't matter, the results the same, angry customers or once potential
customers.

Littlebear
*******

mr.awesome · #15 12-22-2008, 06:27 AM

So what are WIlliam Papas and Scott Boilen's contact info?
email and phone number please. I am pissed.

ngg426 · #16 12-29-2008, 05:50 AM

William Pappas can be reached by contacting Fosdick corporation in Connecticut
Scott Boilen is the president of Allstate Marketing in NY.

I didn't keep their phone #s, but you can find on line.

I would highly recommend EVERYONE contacting them.

By the way, I did talk to Mr. Pappas who wasn't very helpful or customer friendly.

Mr. Boilen never bothered to return my call.

JIannuzzi · #17 12-31-2008, 06:15 PM

Both the SLANKET and the SNUGGIE are guilty of stealing this idea from the owners and original inventors of the FREEDOM BLANKET, Sean & Jennifer Iannuzzi. The FREEDOM BLANKET was out long before these two companies! The Slanket actually purchased a FREEDOM BLANKET months before they started up their business. AND the Snuggie is an EXACT copy of a FREEDOM BLANKET!
Now, my question is…Is it fair these two companies are making millions off of someone elses idea that they STOLE?

littlebear · #18 12-31-2008, 11:15 PM

Quote:

Originally Posted by ngg426

William Pappas can be reached by contacting Fosdick corporation in Connecticut
Scott Boilen is the president of Allstate Marketing in NY.

I didn't keep their phone #s, but you can find on line.

I would highly recommend EVERYONE contacting them.

By the way, I did talk to Mr. Pappas who wasn't very helpful or customer friendly.

Mr. Boilen never bothered to return my call.

---------.

ANYONE have their *home* phone ?

Littlebear
********

luciano · #19 01-04-2009, 07:20 AM

I been wanting a snuggie............

Canoe4you · #20 01-04-2009, 06:23 PM

Quote:

Originally Posted by luciano

I been wanting a snuggie............

Seems like it would be less hassle to have one custom made then go through this crap

cranke1 · #21 01-13-2009, 10:35 AM

Bummer. I've had a similar experience. I ordered mine from the website on December 7th (as Christmas presents). They, obviously, did not arrive in time for Christmas, but I didn't sweat it too much at first.

Since I didn't see a glimmer of hope for a confirmation screen during my order, I took a screen shot of my placed order. However, looking at that yesterday, there is no date, no order number and no phone number.

I guess you could say I was suspicious from the beginning, since I took the screen shot.

Luckily, I did receive a confirmation e-mail, which I pulled up today. I called the phone number on it, where I was fed into an automated system with music, telling me to hold and saying that they had unusually high call volume due to the holidays. The system suggested that I hang up and try again later in the week. I suppose they hope you'll hang up and forget to call back.

After being on hold for the first 5 or so minutes, I started saying (out loud to my coworkers) that this Snuggie thing seems like a scam. I figured no one was ever going to pick up, but I was determined to stay on hold for the rest of the afternoon (hey, it's a toll-free number, at least).

Anywho, I was on hold for about 10 minutes until someone in a noisy call center picked up. She pulled my info by my phone number and told me my order is actually scheduled to ship today. (What a coincidence. Yeah, right.)

I decided to check my credit card to see if it had ever been charged for my order. So far, it has not (which surprised me).

And then I googled "Snuggie scam," which is how I got here. I'll keep an eye on my credit card for the foreseeable future and a lookout for my Snuggies to arrive.

I'll keep y'all posted...

luciano · #22 01-13-2009, 12:56 PM

Quote:

Originally Posted by Canoe4you

Seems like it would be less hassle to have one custom made then go through this crap

Indeed, sooner or later all these things make it to stores too, I'll wait for that or maybe I'll put grandma to work

cranke1 · #23 01-28-2009, 05:49 AM

My credit card was charged the correct amount on 01/16, three days after they told me they would ship. I finally got my Snuggies on Thursday last week (01/22), making it 6-1/2 weeks total since I ordered. The packaging was pretty sketchy and unprofessional, but I got the correct quantity and color Snuggies. I still wouldn't do it again.

I'm still going to keep an eye on my credit card to make sure I don't have any surprise charges over the next several months.

kennyboy · #24 02-14-2009, 03:03 PM

Those things look ridiculous. Do people actually walk around football stadiums in those things like you see on TV?

curlyfry · #25 02-27-2009, 12:28 PM

I am so glad I found this forum. I placed my order about a week ago and the website still had no record of my order. So, I called the customer service number and spoke with a representative who told me it was probably a glitch from my computer and the order never went through. I told her that I had copied the confirmation that I had received and so she wanted to look up my order and asked for my full credit card number again. Red flag. Who knows if I ever would have received the snuggies, but I called my bank and quickly cancelled my credit card. Like a previous poster said, I'd rather be without my card for 5 days then trying to chase down a refund.

I'll be ordering my snuggies from a trusted seller on ebay...not from getsnuggies.com!!

giants714 · #26 03-17-2009, 03:49 PM

you complain way too much. the company shipped 990,000 snuggies and only had 75 complaints and the only think you have against them is that they Failed the Better Business Bureau of Wallingford check. under 0% chance of failing

Karma19 · #27 03-23-2009, 10:32 AM

Looks like you didn't Google "snuggie scam"........ there I so many complaints I wouldn't be able to count them. And that is not including all the other complaints about the other items that your company sells.
Think of all the innocent people, elderly people, etc... who got more than they ordered and don't have the skills to fight it and end up paying ridiculous prices for garbage. How do you sleep at night???
Karma....... I would be very nervous if I were you.

giants714 · #28 03-26-2009, 10:50 AM

First of all, I do not work at Fosdick Fulfillment. The company has shipped millions of packages every year for around 45 years and has a great reputation for their work (being one of the largest privately owned fulfillment businesses in the United States). The snuggies problem is not because of them, it's the incompetent people who are ordering them. The ordering process is buy one, then get one free (but pay just shipping and handling on the second one). When people ordered them they typed in 2 to be ordered and received four because they purchased two and got two more free. Hence the incompetence.

ngg426 · #29 03-30-2009, 05:40 AM

I contacted fosdick and spoke with the president who's only comment about the inability to get any assisstance with an order was basically "oh well" - nice huh???

ngg426 · #30 03-30-2009, 05:41 AM

[quote=ngg426;740330]I contacted fosdick and spoke with the president who's only comment about the inability to get any assistance with an order was basically "oh well" - nice huh

moneymaker09 · #31 04-05-2009, 09:28 AM

haha even jay leno has been mentioning how stupid of an idea it is.

laurieT · #32 09-02-2009, 04:44 PM

Now is the time of year when Snuggies blankets come back to our tv screens. i have had a body blanket for 12 years now. I paid $3.00 for this light but warm blanket, that snaps to form arms. This snuggies blanket is just a glorified blanket that with a few stitches, anyone can make, from an ordinary blanket, less the shipping hassles and "b.s." from non-existing representatives. By the way, if anyone is interested in buying a book light that they offer for free with your order, well I bought the exact book light, at the retail store "Giant Tiger", for a grand total of $1.99. I can only guess what Snuggies company paid wholesale, if anything...but it certainly doesn't have a $15.00 value, as advertised. They are a crock, not a frock.

ScamWatcher387 · #33 10-29-2009, 08:15 AM

I'm currently working on a artical for my school newspaper about how rediculous snuggies are and just anything else I can find on them that can rpove my point. From what I read before, there's a lot to be said about the companies credibility, and I'm hoping that if there are any stories that haven't been mentioned, that they get told. Please and thank you

sheldonh · #34 11-10-2009, 03:32 PM

As with most of the other people on here, the snuggies company also used various frauds when i was trying to order a blanket. they make it impossible to cancel the order and their customer service is no service. i contacted their company management and they are a bunch of rude idiots too. i am going to do my best to get them busted.

sheldonh · #35 11-10-2009, 03:37 PM

Quote:

Originally Posted by giants714

you complain way too much. the company shipped 990,000 snuggies and only had 75 complaints and the only think you have against them is that they Failed the Better Business Bureau of Wallingford check. under 0% chance of failing

you are a shill for the company. they are a rip off. do you think people would complain if the company treated them properly?

sheldonh · #36 11-10-2009, 03:38 PM

Quote:

Originally Posted by giants714

First of all, I do not work at Fosdick Fulfillment. The company has shipped millions of packages every year for around 45 years and has a great reputation for their work (being one of the largest privately owned fulfillment businesses in the United States). The snuggies problem is not because of them, it's the incompetent people who are ordering them. The ordering process is buy one, then get one free (but pay just shipping and handling on the second one). When people ordered them they typed in 2 to be ordered and received four because they purchased two and got two more free. Hence the incompetence.

you are a shill and a liar. don't blame customers for the dishonesty and frauds on the snuggies website. the snuggies people are a bunch of vipers, and you are a person who has no conscience.

Revydo · #37 11-10-2009, 03:52 PM

We love our snuggie, lmao. Our aunt sent it to us last winter but, come to think of it, she too got more than she ordered!!! Damn, this site is a scam for not telling me you were a site till I googled jonathan morrison scam.
scam.com is a scam site that is a shill for those gay ass snuggies, lmao.

Seriously folks, NEVER buy anything you aren't gonna eat or drink ON THE SPOT with a debit card.
Thats just not very smart.
CC companies will go to bat for you every time, your bank,believe it or not, does not give a rats fucking ass about you.
That also goes for service you buy, only use a CC and not your debit card. Once the money is gone from your bank account, might as well kiss it goodbye.

gerryinlakeville · #38 11-11-2009, 06:47 PM

Quote:

Originally Posted by sheldonh

you are a shill and a liar. don't blame customers for the dishonesty and frauds on the snuggies website. the snuggies people are a bunch of vipers, and you are a person who has no conscience.

Worst internet buying experience I've ever had. I was very careful to order only one "set", but I am being sent 2 sets anyway, with all the attendant P&H costs - overcharged by $40. Vipers is too kind a term for this company, now having to cancel the credit card to cancel the order.

ngg426 · #39 11-16-2009, 04:38 AM

The Better Business Bureau is investigating Fosdick Corp. I spoke with them and they were going to issue an alert about this company.

Anyone who had issues should contact them.

dlinnab512 · #40 11-21-2009, 04:29 PM

ok, if ur not smart enough to just go to like walgreens for example to get your darn snuggie then i feel u get what u deserve

ngg426 · #41 11-23-2009, 04:33 AM

My issue was LAST year when they weren't available in retail stores....

Lan · #42 11-23-2009, 01:30 PM

You can buy one at Fred Meyer for relatively cheap.

spindaturtle · #43 12-03-2009, 02:02 PM

I also am having problems with the snuggie's that are being sold on tv and on the web. I recently recieved a call from a company claiming i owe them 800 dollars for something i never agreed on. and when i went through my bank statements i realized that these people have been taking money out of my account for 7 months and other company's i have never even heard of had also been draining my checking account of as much as 80 dollars in one day. after i went through all of my statements since i ordered the snuggies i discovered i had over 700 dollars taken from me without my knowledge or consent. so if you want a snuggie buy it from a store not by phone or online they will screw you.

whatevuwanacalme · #44 12-06-2009, 01:26 PM

I believe everyone on here that has said that they have been scammed when buying a snuggie online/over the phone...

but now...they sell them in every walmart, target, and walgreens...so why even order one online or over the phone to begin with?!

snuggiesucks · #45 12-06-2009, 09:17 PM

frick....they sell them at Walmart? okay wow, screw myself.

Hey so same situation, but if I cancel my credit card, would I still be fucked over somehow by these assholes? like them sending me a bill to my house or something?

Bob Feinglas · #46 12-07-2009, 09:58 AM

There is a nasty filthy place in Prosper, Texas where a woman rips off all of the customers and then also tries to sleep with all of their husbands, GINGER DAVIS, DECORATORS SECRET, ANYBODY KNOW HER????

jennab5757 · #47 12-21-2009, 02:15 PM

Anything sold on tv is a ripoff! I don't know how many things I've ordered over the years and nothing has worked as it was advertised. No customer service or returns or some such crap! Don't buy anthing you see advertised for sale on tv as it will give you grief!

ComradeChen · #48 12-21-2009, 08:55 PM

Yea don't buy a Snuggie!
Why buy one when you can get one for free?

http://suzzly.com/snuggiepromo.html

ordered mine a few weeks ago, hopes it comes soon

MissouriHussey · #49 12-22-2009, 12:13 PM

I don't think the comment "don't buy a snuggie" is the wrong message to send. Where you try to purchase one is what you should be telling people. I went to Walgreens where they always have products for sale that are seen on TV. I purchased a snuggie there for my mom as she is always complaining about how cold she gets even when it is 80 degrees in her house and sent it to her for Christmas. Didn't cost me that much to ship it and she got it in 3 days. So the total amount it cost was $25.00 for purchase and shipping.

MissouriHussey · #50 12-22-2009, 12:16 PM

Quote:

Originally Posted by snuggiesucks

frick....they sell them at Walmart? okay wow, screw myself.

Hey so same situation, but if I cancel my credit card, would I still be fucked over somehow by these assholes? like them sending me a bill to my house or something?

Why don't you just contact your credit card company and file a complaint for fraud? They will not release the money until they investigate and you can submit what happened and not have to pay for it yet.