Caracol Cream scam

[Chrissiann]

Caracol cream is a fraud and a scam.
If you go to the Caracol Cream website www.caracol-cream.com,
you are greeted by a fictitious character “Pam Estel” who is the website claims is a “Dermatology Expert and Anti-Aging Guru.” But upon researching this lady, I discover she does not exist. The only place I can find her is on the Caracol cream website. If she truly were a dermatology expert or anti-aging guru, there would be a plethora of information based on her dermatological knowledge, but there is nothing else out there on her except this website. She is obviously a model of a middle age who was hired for this purpose.

And whenever you visit this website, it will say that they have a special offer that will end at “11:59 pm (today’s date).” No matter what day you visit, THAT day is the day the offer will end, and they only give you a few minutes to order, or else you will supposedly miss out on the great deal. This is a ploy to get the consumer to feel pressure to purchase quickly before they lose the “deal,” not giving the consumer enough time to research.

If you attempt to research information on Caracol cream, they have a clever new “organization” they created to lead unsuspecting customers back to them. The Caracol cream group has created a commercial website for the fictitious “American Anti-Aging Association.” This group claims to be a “non profit organization” for the consumer, yet their website suspiciously ends in .com, which is a flat giveaway that this is a commercial website. (the .com stands for “commercial.)

A real organization will end in .org This fake website is clever in that it mimics the true organization of the real American Aging Association. The real group organization website is .www.americanaging.org

The fake website is http://www.americanantiagingassociation.com

The fake website is rather humorous. If you click on the link, it features a building that obviously has typed text superimposed on the building that says “American Anti-Aging Association.”

On this website, there are also errors in grammar, syntax and punctuation in addition to use of colloquialisms, which is a hallmark of scammers. Furthermore, if you go to their “history” section, they actually misspelled the word “history” to “histroy.” Such blatant errors should be a red flag to any consumer. Legitimate websites hire editors to ensure professional quality of their sites.

They also boast that they have a Dr. Yangoff who has been a “highly respected and decorated dermatologist” on their team for 30 years. However, notice they do not bother to mention a first name of this “doctor.” And upon searching for this Dr. Yangoff, you can not find ANY information on him/her. The only information you can pull up about this character is on this website.

If there is a Dr. Yangoff who is that highly respected and decorated for over 30 years, his/her name would appear in many publications and have many references and citations, and not be only on a counterfeit “AmericanAntiAging Association” website.

Additionally, this website says their studies are “highly regarded for years” but they offer no panels who have stated this information.

Bottom Line: The “American Anti-aging Association” is merely a made-up commercial website linked to Caracol cream to mislead the unsuspecting buyer back to the Caracol site, and is not a legitimate organization. Caracol cream is an unethical site, not only for creating a fictitious “organization” to make unsubstantiated claims, but also for creating fictitious characters such as “Dr. Yangoff” and “Pam Estel” who also make uncorroborated assertions. Buyer Beware…

[Itty Betty]

I don't think Caracol Cream is a scam at all! I have ordered from them many times over the past 6+ months and every time I deal with them and their customer support team they are extremely helpful. I know for a fact they have their warehouse in California as that is where they ship my product out of, now how can a company with such a wonderful product be a scam? It seems to me you have some sort of personal issue with this company and that you should deal with them directly before turning everyone off this product. I know if I would have read this before ordering my first time I don't know if i would have ordered...GOOD THING I DID ORDER THOUGH

[badbox]

Originally Posted by Itty Betty

I don't think Caracol Cream is a scam at all! I have ordered from them many times over the past 6+ months and every time I deal with them and their customer support team they are extremely helpful. I know for a fact they have their warehouse in California as that is where they ship my product out of, now how can a company with such a wonderful product be a scam? It seems to me you have some sort of personal issue with this company and that you should deal with them directly before turning everyone off this product. I know if I would have read this before ordering my first time I don't know if i would have ordered...GOOD THING I DID ORDER THOUGH

I don't know whether the cream works or not, but the site is an utter fabrication. Any company that would fake a research institute, online voting, etc. is crap in my opinion.

[Chrissiann]

Dear Betty,
did you not read what i wrote??
I thoroughly check out any online company before I purchase a product. You should be grateful I share my results for you.
Please, do not take my word for it. research it yourself. Yes, I have personal issue with ANY company that scams innocent victims. I also belong to one of the medical institutions that Caracol website quotes as promoting their product, which is yet another fabrication on Caracols' part. I have alerted the proper authorities and the matter has been assumed by the General Counsel.
Do you work for Caracol Cream by any chance??

[quote=Itty Betty;546463]I don't think Caracol Cream is a scam at all! I have ordered from them many times over the past 6+ months ...

[Chrissiann]

Dear Betty,
I am really wondering if you do work for Caracol Cream. I got an email in my inbox that you replied to my comment (praising Caracol), so i decide to check the American Anti-Aging association website, and lo and behold, you, er, they changed the picture of the building and corrected the mispelling of "History."
Also, if you go to the link of the fake AAA,
http://www.americanantiagingassociation.com/index.html
at the bottom there is a place where you can supposedly submit a comment. but when you try to submit, it won't submit. I try this on several different computers, of different makes and models, and i can NEVER submit. Maybe you can fix this as well. Hmmm?
The only "submissions" are all glowing.
Just come clean already, OK?
[quote=Itty Betty;546463]I don't think Caracol Cream is a scam at all! I have ordered from them many times over the past 6+ months ...

[smartguy01]

I was refered to Caracol Creams website after doing some online research on facial skin care. The website I initially looked at that referred I believe was called the American Anti-Aging Association (mentioned above & also believe to be a bogus front for Caracol). They claim to be an indepent set of Dermatologists who have become fed up with all the hype & false claims about skincare products (non profit) and stated the winner of their most recent tests was Caracol Cream. So I went to their website an took a look. It appeared to be an acredited site stating "as seen on CNN, Today Show"..etc. So I ordred their 14 day free trial. They didn't tell me that I was signing up for monthly shipments (automatically auto debited from my credit card) upfront. This came in the confirmation receipt after the order went through. So I immediately called their 888 customer service number to immediately cancell (their "No Hassels Cancellation policy") only to get greeted by a very young lady who told me she was only a sales rep & could only take my name and number and have some call me back 1st thing in the am. I recieved no calls and I then received an e-mail the next morning stating:Caracol Cream- Do Not ship has been shipped

The e-mail said sorry but the order has allready been shipped. I doubt that I will be able to return the product within the 14 day's and get a full $59.99 refund either.

Buyers Beware !!

[Chrissiann]

I am really sorry they got to you already. I am sure there are countless people who have been scammed by these people.

I too was searching for good face cream, and this Caracol Cream site seemed too good to be true... but there was something very fishy.

First, they put a little too much pressure to buy quickly (running out of jars! Only a few minutes left!). They wanted me to buy that day because the free offer was expiring that day. So i decided to wait, and every day I'd log on was the day it was going to expire.

Also, they claim this is America's fastest selling cream, yet i have never heard praises from anyone except Caracol site and their other site they created, the Am Anti-Aging Assoc.

Also, their before and after pics are just a little bit too unreal. There is NO cream on earth that will give a full face lift.

I did not trust them, so i researched them to the hilt and found that both of their sites (Caracol Cream) and (American Anti-aging Assoc) are utter fabrications with made-up "experts" that do not exist anywhere except on these sites.

Caracol Cream is not the only scammer of face cream, and I ask anyone who orders online to PLEASE research anyone before they buy. Check with the BBB; check online (google anything you can from what they claim); check to see if the "doctor" exists, or the "expert" exists; check to see if the clinic exists. (One thing to be careful of is when they claim that others endorse them: Ex if they say "CNN" or "Yahoo" endorses them, may not be true. I am with one of the medical institutions they claim that endorses their product, and we do NOT! I was very upset to see this and have forwarded this matter over to our legal department.)

Scammers are parasites that prey on unsuspecting people whenever they know there is a demand. With baby-boomers getting older, there is a desire to have a non-surgical "miracle cream," and these fakers are popping up all over the place.

Please beware before you give your credit card or debit card number to anyone! We cannot trust just because a company is online.
**
I was refered to Caracol Creams website after doing some online research on facial skin care. The website I initially looked at that referred I believe was called the American Anti-Aging Association (mentioned above & also believe to be a bogus front for Caracol). ....

[Chrissiann]

I am keeping tabs on these Caracol cream people. I have noticed that they "update" the dates on their link praising their products. when i checked them in July the "praising" comments were all dated in July (I have the saved printed page from last month). Now that we are in August 2008, I notice the same exact comments as before, but now they are all dated as if they were posted in August. Caracol cream updates their Am Anti-Age Assn page every month to ensure that unsuspecting customers think these are real customers posting and that the posts are recent, but these are the same exact posts Caracol faked before, only they update the dates to keep them current.
Click here to see updated fake posts praising the product. Also try to submit a post and see it is not really set up to submit. It is only there to make you think it is a real online submission page. http://www.americanantiagingassociation.com/

Also, please beware of another scam that is put on by the same people who scam you for Caracol Cream. They have also fabricated a website for weight-loss tea,
http://www.wu-yisource.com/indexFTCB.php
Caracol cream scammers are using the same exact tactics on this fake tea website as they use on their Caracol website and they have already taken a few suckers. (Please do the research and see it for yourself.)

[Amathena]

You have to wonder about the Chilean Mountain snail extract, too. I couldn't find much info on the internet either. Mostly just the Caracol Cream website. I even tried searching for articles about it on USAToday.com and CNN.com and only found web search results. With the limited supply and short deadline for the free trial offer throwing up red flags in my mind, I thought it sounded too good to be true! I won't be ordering from them.

[PK83]

Caracol Cream has been the worst online purchasing experience I have ever had - they falsely dupe you into signing for a "free 14 day trial" which (without you knowing) locks you into monthly $60 shipments of the cream (which is similar to sorbolene cream and the worst moisturiser i've ever put on my skin). It is very hard to cancel your order - the "customer support" they provide is shocking and the whole company (and their sales/scamming technique is disgraceful). Honest, hard-working, innocent people are being conned into purchasing this product all over the world. Everyone should know not to go near this website and do not purchase/trial this product.

[Chrissiann]

Update: The "American Anti-Aging Assn" has updated themselves again! they are keeping up with my posts, i see. :)
Now they have decided to alter their site from what it was previously, (but psst fake AAA, your new site is still riddled with errors in grammar, syntax and punctuation. I was previously an editor, and I spot these errors very quickly. You should hire someone to look your site over because you really want to look professional, scammer or not.)
Now they decided to add a few more products to their site so as not to blatantly look like they only endorse Caracol Cream, though they still put CC as #1 again. Also, the site is now written from an individual perspective, though it started out as an "association" previously. But who is this individual, I ask? S/he gives no indication. Also, they finally removed the fake online submission.




http://www.americanantiagingassociation.com/

[Shirley T.]

Originally Posted by PK83

Caracol Cream has been the worst online purchasing experience I have ever had - they falsely dupe you into signing for a "free 14 day trial" which (without you knowing) locks you into monthly $60 shipments of the cream (which is similar to sorbolene cream and the worst moisturiser i've ever put on my skin). It is very hard to cancel your order - the "customer support" they provide is shocking and the whole company (and their sales/scamming technique is disgraceful). Honest, hard-working, innocent people are being conned into purchasing this product all over the world. Everyone should know not to go near this website and do not purchase/trial this product.

I have fallen for Caracol's free trial offer even though red flags were going up. I immediately was sent an email from this company confirming my order and I replied back asking them to cancel my order immediately or I would report them to the Attorney General of the state of Arizona. What else can I do to stop this fraud? I am a senior citizen on S.S. and I don't need this hassel.

[kassyjo]

Thanks so much!!!!!!!! for having a link on google for your website relating to Caracol Cream!!!!!!! I almost feel for it !!! and decided to do some research first!!!! Buyer beware!!!

Kassyjo--North Carolina

[Chrissiann]

Dear Kassyjo,
You are so welcome!! :)
I am happy that i prevented someone from falling into this pit. So many people have been scammed it is disgraceful. The best bet is to please, no matter what the product it, check it out first. Even just googling "scams" and "(name of company)" could help out some. In the case of Caracol Cream, you can pull up a lot of information on how much they have scammed others.
I will soon be posting warnings on another scammer out there: a company that offers to help you avoid foreclosure on your house, then takes the deed of your home. Human parasites know no end... whenever there is a dire situation, they pop up to suck the blood of the downtrodden. It is despicable that some people have no souls...

Originally Posted by kassyjo

Thanks so much!!!!!!!! for having a link on google for your website relating to Caracol Cream!!!!!!! I almost feel for it !!! and decided to do some research first!!!! Buyer beware!!!Kassyjo--North Carolina

[elmgroves]

I bought the trial sample, with was a bigger jar then expected, and it works.
My package came in fast, i been using it. It dont leave a grease feeling on your skin., which is a plus for me because I have acne, "blackheads" bad, so you can still use your day cream with it as well.
I been using my proactive under the Caracol Cream to control my blackheads and now, my blackheads are disappearing, beacause the cream is shrinking my pores, clearing my complextion, it is amazing. I love it. I am almost blackhead free now.
I never believed it was going to work.
I been using proactive for a long time and it never did that alone.
I've only been using it for a week now.
Its hard to believe after all this time I found something that works. I have some many bottles of different creams, its redicules.
I will continue using after I use up my sample. I'm a believer now, I'm hooked.

[SpcZil]

I had a HUGE problem with the Caracol Cream company. I didn't realize when I was signing up that it was going to set me up for monthly deductions. The instant I saw that it was a montly program, (about 2 seconds after I agreed to do the trial offer,) I cancelled.

First, contacted one of their online operators. I cancelled with her. To make sure it was done, (because at this point, it felt a little fishy,) I called as well. Both the online operator and the phone operator told me I was cancelled, no $4.95 trial was going to be processed.

Just to be safe, I e-mailed them, too. No sense leaving any stones unturned.

The next day $4.95 was taken from my account.

To make a long story short, they sent the stuff I'd cancelled, (which I refused once it arrived,) gave me nothing but form letters in reply to my cancellation requests, and even had the audacity to try and bill me for another shipment after the trial--which I'd refused--had made it back to the company!

Fortunately, I had the foresight to let my credit card company know they were scammers. Who knows how much longer they'd have gone on if they were still getting my money?

[JM1]

I had ordered Caracol Cream about 3 weeks ago and had gotten my shipment within a timely matter. Unfortunately I did not see results in time with my skin to be completely satisfied with this cream (maybe I should give up in fighting my wrinkles). I had called their number as I was unsure how a livechat system works and they had given me complete return instructions for the cream and my money back. Their people were helpful I just wish thier product could have worked better for me. Overall I didn't believe they scamed me but will watch out for other companies if i decide to try another wrinkle cream.

[joblessmomhouston]

Originally Posted by Chrissiann

Caracol cream is a fraud and a scam.
If you go to the Caracol Cream website www.caracol-cream.com,
you are greeted by a fictitious character “Pam Estel” who is the website claims is a “Dermatology Expert and Anti-Aging Guru.” But upon researching this lady, I discover she does not exist. The only place I can find her is on the Caracol cream website. If she truly were a dermatology expert or anti-aging guru, there would be a plethora of information based on her dermatological knowledge, but there is nothing else out there on her except this website. She is obviously a model of a middle age who was hired for this purpose.

And whenever you visit this website, it will say that they have a special offer that will end at “11:59 pm (today’s date).” No matter what day you visit, THAT day is the day the offer will end, and they only give you a few minutes to order, or else you will supposedly miss out on the great deal. This is a ploy to get the consumer to feel pressure to purchase quickly before they lose the “deal,” not giving the consumer enough time to research.

If you attempt to research information on Caracol cream, they have a clever new “organization” they created to lead unsuspecting customers back to them. The Caracol cream group has created a commercial website for the fictitious “American Anti-Aging Association.” This group claims to be a “non profit organization” for the consumer, yet their website suspiciously ends in .com, which is a flat giveaway that this is a commercial website. (the .com stands for “commercial.)

A real organization will end in .org This fake website is clever in that it mimics the true organization of the real American Aging Association. The real group organization website is .www.americanaging.org

The fake website is http://www.americanantiagingassociation.com

The fake website is rather humorous. If you click on the link, it features a building that obviously has typed text superimposed on the building that says “American Anti-Aging Association.”

On this website, there are also errors in grammar, syntax and punctuation in addition to use of colloquialisms, which is a hallmark of scammers. Furthermore, if you go to their “history” section, they actually misspelled the word “history” to “histroy.” Such blatant errors should be a red flag to any consumer. Legitimate websites hire editors to ensure professional quality of their sites.

They also boast that they have a Dr. Yangoff who has been a “highly respected and decorated dermatologist” on their team for 30 years. However, notice they do not bother to mention a first name of this “doctor.” And upon searching for this Dr. Yangoff, you can not find ANY information on him/her. The only information you can pull up about this character is on this website.

If there is a Dr. Yangoff who is that highly respected and decorated for over 30 years, his/her name would appear in many publications and have many references and citations, and not be only on a counterfeit “AmericanAntiAging Association” website.

Additionally, this website says their studies are “highly regarded for years” but they offer no panels who have stated this information.

Bottom Line: The “American Anti-aging Association” is merely a made-up commercial website linked to Caracol cream to mislead the unsuspecting buyer back to the Caracol site, and is not a legitimate organization. Caracol cream is an unethical site, not only for creating a fictitious “organization” to make unsubstantiated claims, but also for creating fictitious characters such as “Dr. Yangoff” and “Pam Estel” who also make uncorroborated assertions. Buyer Beware…

I am a single parent living in the Houston area. I have not been able to live in my home since September 08 due to damage incurred by Hurricane Ike. To make matters worse I was laid off from my job in November. As soon as I found out I'd been laid off, I called the Caracol Cream phone number listed on my bank statement debit to cancel the membership. I was told on Nov. 1 that it was cancelled and I was no longer obligated to having my account debitted each month. Guess what? Mid November I was charged again and did not even receive the product! I called back and was told that there must have been a mixup and that it would not happen again. Guess what? Caracol wanted to wish me a Merry Christmas on December 12th by charging my account again! I told them my financial plight again and that my checking account was now in the negative due to lack of employment and unemployment compensation only goes so far! Basically I only had 20.00 in that account for gas and they took it! A girl named "Crystal" told me that I had to email her dept manager and tell him what was going on dwells@caracol-cream.com. No phone number for him just his email address! Now I have to call my bank and cancel a debit card number I've had for 5 years and also call my creditors with new account information! So we have thousands of people out there with no job and people at this company making money dishonestly! I think I'd rather collect my unemployment than manipulate money out of honest peoples checking accounts! This is truly a SCAM!!!!! Trust me! Michelle

[joblessmomhouston]

Originally Posted by Chrissiann

Caracol cream is a fraud and a scam.
If you go to the Caracol Cream website www.caracol-cream.com,
you are greeted by a fictitious character “Pam Estel” who is the website claims is a “Dermatology Expert and Anti-Aging Guru.” But upon researching this lady, I discover she does not exist. The only place I can find her is on the Caracol cream website. If she truly were a dermatology expert or anti-aging guru, there would be a plethora of information based on her dermatological knowledge, but there is nothing else out there on her except this website. She is obviously a model of a middle age who was hired for this purpose.

And whenever you visit this website, it will say that they have a special offer that will end at “11:59 pm (today’s date).” No matter what day you visit, THAT day is the day the offer will end, and they only give you a few minutes to order, or else you will supposedly miss out on the great deal. This is a ploy to get the consumer to feel pressure to purchase quickly before they lose the “deal,” not giving the consumer enough time to research.

If you attempt to research information on Caracol cream, they have a clever new “organization” they created to lead unsuspecting customers back to them. The Caracol cream group has created a commercial website for the fictitious “American Anti-Aging Association.” This group claims to be a “non profit organization” for the consumer, yet their website suspiciously ends in .com, which is a flat giveaway that this is a commercial website. (the .com stands for “commercial.)

A real organization will end in .org This fake website is clever in that it mimics the true organization of the real American Aging Association. The real group organization website is .www.americanaging.org

The fake website is http://www.americanantiagingassociation.com

The fake website is rather humorous. If you click on the link, it features a building that obviously has typed text superimposed on the building that says “American Anti-Aging Association.”

On this website, there are also errors in grammar, syntax and punctuation in addition to use of colloquialisms, which is a hallmark of scammers. Furthermore, if you go to their “history” section, they actually misspelled the word “history” to “histroy.” Such blatant errors should be a red flag to any consumer. Legitimate websites hire editors to ensure professional quality of their sites.

They also boast that they have a Dr. Yangoff who has been a “highly respected and decorated dermatologist” on their team for 30 years. However, notice they do not bother to mention a first name of this “doctor.” And upon searching for this Dr. Yangoff, you can not find ANY information on him/her. The only information you can pull up about this character is on this website.

If there is a Dr. Yangoff who is that highly respected and decorated for over 30 years, his/her name would appear in many publications and have many references and citations, and not be only on a counterfeit “AmericanAntiAging Association” website.

Additionally, this website says their studies are “highly regarded for years” but they offer no panels who have stated this information.

Bottom Line: The “American Anti-aging Association” is merely a made-up commercial website linked to Caracol cream to mislead the unsuspecting buyer back to the Caracol site, and is not a legitimate organization. Caracol cream is an unethical site, not only for creating a fictitious “organization” to make unsubstantiated claims, but also for creating fictitious characters such as “Dr. Yangoff” and “Pam Estel” who also make uncorroborated assertions. Buyer Beware…

I've been out of my home since September 08 due to damages to my home from Hurricane Ike. To make matters worse, I lost my job in November. I quickly contacted the Caracol Cream company and asked that my membership be cancelled due to lack of employment. A girl named Crystal said that she would handle it and that I was no longer obligated to the monthly charges. Mid-November they charged my account and failed to even ship the order! I called and complained again, told them my financial plight and was told that there was a mix-up and that I would no longer have my account debitted. On December 12th, Caracol decided to wish me a very Merry Christmas by, yet again, debitting my account for 65.00. How many of you think I will see the last 2 shipments?? I had 20.00 left in my account for gas to put in my car until more money came in. Not only have I lost my 20.00 but now face bank fees. For God's sake find a way to make a dollar honestly people! Now, I'll have to call my bank, cancel my card number and call all of my creditors with new card info! Trust me, this company is definitely a SCAM! BTW: the cream peels your dead skins cells off your face and is comparable to an alpha-hydroxy lotion. Not worth 65.00 to begin with!
I was given the email address of a customer support supervisor: dwells@caracol-cream.com. I'm not going to waste my time with him but I will spend some time warning others! Merry Christmas from Houston! Michelle

[Mikiesmom]

I can only stress what you are saying as far as always check on the product no matter what! I got the same type of scam from a diet product that took around 20 phone calls and about 8 hours of time on the phone before it was taken care of. After that I learned to ask a lot of questions before buying something online. I thought about buying this caracol cream and first tried the online chat, what a joke! I kept asking the person questions about the size of the cream and how much I would be charged after the 14 day trial period and if it was an autoship program and she just kept asking what my name was and basically running around my questions without answering them. I decided after that that I would not try their product.

[Chrissiann]

Hi,
the reason the online chat "person" gives you the runaround is it is not really a person, but a program to continue to give spiels. It gives spiels, but is set to respond to "buzz words." If you do not give a buzz word that is programmed into the computer, it will just continue to give you random spiels. However, if you ask a question with buzz words such as "scam" or "fraud" etc (try your own combinations to see what happens), the online chat "person" will give a response saying that they are not scam or fraud, etc.
If you use buzz words such as "live person" etc, for example, ask "Are you a real person" and the chat program will tell you something like "I am a live virtual agent :)"
So just be careful of these fraud. The same people who do the caracol cream scam are the same ones who have been doing a diet tea scam website as well with the same fraudulent tactics.
Buyer always beware and to not blindly trust any online sellers or phone sellers. Always check out a company before giving your credit card number, and NEVER give out your debit card number under any circumstances.

[JM1]

I was quite interested in reading about the automated "livechat" problems everyone is having with Caracol Cream. Although I had found the cream was not successful on my skin, I thought I would see what all the fuss was about on the livechat. I went on livechat myself and it seemed to have changed from last time I tried to ask questions. I had waited a minute to be connected to a actual "live" person to see if the keyword issue was true. I asked them personal questions this time about their product itself and shockingly I got straight answers that in no way would have been automated. Seems they are starting to redeem themselves with more professionalism. Anyways just thought I would give it a shot myself and tell you how it went.

[Chrissiann]

Caracol cream scammers have already also tried their hand at fake weight-loss tea site (that they have since taken down), and are now trying their hand at a "government grant" scam site.
Please buyer beware. Do not fall for this.

http://www.usgrantsinformation.com/marla/index.php

http://www.earncashfromgrants.com/?a...d=3594&subid=0

[wattssw]

Hi I just joined the forum to contribute to this thread.

Take a look here: http://www.wu-yisource.com

This is the same scammy company located @ 5300 Ontario Mills Parkway, unit 400, Ontario, CA 91764.

[Chrissiann]

Yes, this is their hallmark. A paid model speaking (this time they decided to hire and Asian dude in attempt to add "authenticity" to their product).
This is not his company. He is paid to read off of a card. And talking about some conspiracy about how nobody wants the public to know about this breakthrough product, they are about to run out of product so hurry and order, yada yada. Buyer beware.

[Robmeo]

I have ordered a free trial at Caracol Cream and now I am seeing this post. I have bought anything before in internet and now I am worried.
After reading the post I have tried to search something about this company to see if it is the same but I haven't found anything.
I'll write here if I have any issue with them.

[wattssw]

Originally Posted by Robmeo

I have ordered a free trial at Caracol Cream and now I am seeing this post. I have bought anything before in internet and now I am worried.
After reading the post I have tried to search something about this company to see if it is the same but I haven't found anything.
I'll write here if I have any issue with them.

Hi, as a general bit of advice: Do not buy anything on the internet unless it is from a trusted company such as Amazon.com. I am no shill for Amazon......but clearly you are not experienced in detecting whether or not a website and company is a scam and to be safe, do not buy a product unless it is sold on Amazon.com (or Buy.com or Overstock.com or BestBuy.com, etc.).

Also, do not ever ever ever buy anything because a pop-up told you to or because an email told you about it.

Also, Bill Gates does not give out money if you fwd messages purporting to be from him to your friends.

[Robmeo]

I have to admit that I haven't had any problem with http://caracolcreams.com/
I have received the jar and my wife is happy with it.

Perhaps I was lucky but it is sure that next time I will be more careful if I ever buy something in Internet.

[Terry88]

I would totally agree with Robmeo as i bought this Coracol Cream after reading a review on http://hubpages.com/hub/Coracol-Cream for my wife and i must say that really worked !

My wife is very happy with it, previously after reading all these posts, people getting scamed and all that, i was disappointed and scared but i told my self why not i should give it a try and took the risk, but i'm very satisfied as my wife looks more beautiful now :), that dosent mean she was not beautiful before but due to the age factor ! ... (if my wife saw this comment she gonna kill me :P)

8/10 Ratings from my personal opinion !

[prk]

This company scammed me big time! Charged my credit card multiple times, but sent nothing after the first jar of cream. I called two different numbers and was told that there was no record of my order (I gave them the Order No.). They told me to go to the web site to get more information. But there is nothing on the web site except a button to order the stuff.
I have purchased many, many things from internet sites, and never encountered anything like this. I believe this is a predatory site aimed directly at scamming the elderly.
BEWARE of giving them a credit-card number!

[gregory1]

I have personal issue with ANY company that scams innocent victims. I also belong to one of the medical institutions that Caracol website quotes as promoting their product, which is yet another fabrication on Caracols' part.
_________________
CD Replication
search engine optimization services

[Chrissiann]

Well guess what. Caracol must have gotten into trouble (I did report them to one of the medical institutions that they fraudulently quoted as promoting them, and the lawyers took action), but now the fake American Anti-Aging Assn website now has this disclaimer!
"Please note that the American Anti-Aging Spolight is a paid endorsement for Caracol Cream."
They FINALLY admit it! I guess they were pressured legally to admit this in small letters at the bottom of their website in order to stay in business. AMEN! :)
[quote=smartguy01;553491] The website I initially looked at that referred I believe was called the American Anti-Aging Association (mentioned above & also believe to be a bogus front for Caracol). They claim to be an indepent set of Dermatologists who have become fed up with all the hype & false claims about skincare products (non profit) and stated the winner of their most recent tests was Caracol Cream.

[Chrissiann]

LOL Terry, u r so full of it. Ok, Mr. Caracol Cream, come clean, why don'tcha?

[quote=Terry88;759697]I would totally agree with Robmeo as i bought this Coracol Cream after reading a review on http://hubpages.com/hub/Coracol-Cream for my wife and i must say that really worked !

My wife is very happy with it, previously after reading all these posts, people getting scamed and all that, i was disappointed and scared but i told my self why not i should give it a try and took the risk, but i'm very satisfied as my wife looks more beautiful now :), that dosent mean she was not beautiful before but due to the age factor ! ... (if my wife saw this comment she gonna kill me :P)

[leviguy]

Interesting there are people defending this company. I'm sure some people got results with the cream they sell, but it is how they bill that is my problem. I never ordered it, and one morning awoke to find 5 charges on my debit card including the caracol. Seems someone got my debit card number and used it for these 5 charges. My bank issued credits and I got a new debit card. The company cancelled the membership (or whatever it is) but refused to issue a credit until I told them I'd reported them to my bank's fraud division. then they issued me a one time only credit and told me not to order again!! Amazing. It's funny how the less reputable companies are the ones getting money when someone commits fraud. In all fairness I've dealt with companies much more resistant to making things right. At least they did that much in this case.

[Chrissiann]

to joblessmomhouston "BTW: the cream peels your dead skins cells off your face and is comparable to an alpha-hydroxy lotion. Not worth 65.00 to begin with!"
You can get much better products with same and better ingredients, from REPUTABLE company and for much less cost without having your card debited over and over and no hassle: http://avon48.tripod.com/avon005.html

I use Avon products mostly, and Prevage is nice also. These companies have been around for years and have built up a solid reputation. Never trust online crooks. And beware of ANY company that tries to pressure you to purchase quickly or else you will lose the "deal." A reputable company knows it will still be there for years, and you can buy when you are ready. The fly-by-night scammers need everybody to buy as quickly as possible before they are found out and word gets out about them.

[Chrissiann]

[Come on Terry88 and Robmeo.
It is quite apparent you may be the same person and working for Caracol cream. I will have to look up your IP address to see who this is who is scamming so many people.

quote=Terry88;759697]I would totally agree with Robmeo as i bought this Coracol Cream after reading a review on http://hubpages.com/hub/Coracol-Cream for my wife and i must say that really worked !

My wife is very happy with it, previously after reading all these posts, people getting scamed and all that, i was disappointed and scared but i told my self why not i should give it a try and took the risk, but i'm very satisfied as my wife looks more beautiful now :), that dosent mean she was not beautiful before but due to the age factor ! ... (if my wife saw this comment she gonna kill me :P)

8/10 Ratings from my personal opinion ![/quote]

[Laurie Few]

My name is Laurie. I am a journalist for an investigative current affairs television program in Canada. I am interested in speaking with people about their experience with this product. I am investigating the activities of internet companies selling this type of product. In particular, I am investigating consumer concerns about the billing practices, product quality and possible misleading website information. I would be interested in speaking with consumers who purchased from www.caracol-cream.com about their experiences.

Thank you

Laurie

[Caracol Cream Admin]

Laurie,

Thank you for your questions and we here at Caracol Cream would like to personally address some of the issues brought up in your question. In the past Caracol Cream did in fact offer what we referred to as a "14-day trial" of our Caracol Cream product. Now as there was a mostly favorable response to this promotion as many customers were able to try the product before they purchased it, however a small percentage of customers unfortunately felt "tricked" by this sales tactic. Most of these customers did not read our entire sales information prior to ordering (which we did in fact have reviewed by an advertising lawyer to make sure it followed all rules and regulations), and may have missed out on the part where they are explained how our 14 day trial period works. As unfortunate as this was that we have had customers who felt tricked by us here at Caracol Cream, we then made every available effort to remedy and refund those customers we found that felt this way, including every customer on this page that did respond to our emails offering the refund.

Although we did make a mistake in offering this 14-day trial, I believe our responsibility as a company prevailed when we were able to realize the issue at hand, stop doing it, and remedy any damages done by this promotion. As I am sure you are aware, companies everyday are faced with customer dissatisfaction, however it is how these companies deal with it that should reflect later on.

The real issues associated with this billing practice come when customer complaints are not dealt with, and refunds are not issued, both of which are two areas where Caracol Cream went above and beyond. The act of categorizing Caracol Cream who did in fact have a few complaints with the companies who I am sure you are aware have a much higher amount of complaints can not be considered fair in anyway, shape or form. It is the same as comparing Wal-Mart to Target or McDonald's To Burger King, yes they are similar in their business type, but to assume their business practices are the same would in no way be fair or productive. The fact that we offered a trial of our product should not classify us the same as other companies who did similar trials. There is a lot more to a company than the way they sell their product.

In order for us to continue running a successful business for those customers who do use Caracol Cream on a regular basis, we dropped our 14-day trial promotion once we started to hear customer dissatisfaction, and are continuing with a completely different billing structure, which I am sure you saw on our website at www.caracolcream.com.

If you have any other questions or would like to discuss any issues or confusion at hand, please feel free to contact us at support@caracol-cream.com and they will be able to direct you to the proper department.

Also, for any customer reading this that did not receive a refund for any confusion associated with our trial promotion, please contact us at support@caracol-cream.com and we will be happy to assist you as well.

Thanks

[Chrissiann]

Thank you Laurie, for your great concern..
but how do you explain the false advertising tactics of Caracol Cream of stating that our prominent Medical School endorsed you, when in fact, we never did? (And I brought this up to our legal counsel who made sure our name was removed from your website.)

How do you explain the fraudulent and newly created "Am Anti-Aging Association" website that specifically endorses Caracol Cream, when this "organization" does not exist, and was merely a made up website to trick consumers into leading them to your website to purchase your product? (For an updates on the now-closed AAAA since they have been exposed, here an informative website:
http://pokedandprodded.health.com/20...-breakthrough/

What about the fictitous "Pam Estel, anti-aging guru" who greets us on your website, yet she does not exist, but is a paid model reading from a teleprompter?

How do you explain the fictitious "Dr. Yangoff" a "highly decorated" dermatologist for 30 years who endorses Caracol cream.... yet does not exist?

Attempt to adequately explain your way out of these fraudulent advertising practices to get unsuspecting consumers to buy your products.... I do not care how good a cream claims to be, if you need to resort to such underhanded schemes to make a sale, I want nothing to do with you.

[Caracol Cream Admin]

Chrissiann,

Thank you for your concern as well on this topic. As for the use of the site www.americanantiagingassociation.com, this was in fact a site ran and maintained by an affiliate that was promoting our product underhandedly. Mush the same as the current issues with sites such as http://franksfatloss.com/1/review/Diet-Ripped.html, these affiliates are falsely advertising products in the hopes that their false advertising will lead to commissions paid out to them without the actual company knowing it. Upon receiving notification about the "American Anti-Aging Association" this affiliate was removed from our program and those customers who were sold though the site were contacted by our company to explain and apologize for the matter

As for our fictitious spokesperson Pam Estel, this was in fact a marketing angle we here at Caracol Cream did take ourselves. The use of a spokesperson, real or fake, does not warrant any "false advertising" claims. We did receive customer complaints in regards to this spokes person, and this was the reason behind why Pam Estel was eventually removed from our site.

Again, the "Dr. Yangoff" you are referring to was featured on the "American Anti-Aging Association" that was the work of a rogue affiliate that was trying to make a quick commission from us deceitfully. Once we did find out this affiliate was using false advertising to promote our product, we made sure they were immediately removed form our program.

We here do appreciate your comments and concerns, it allows us to adapt our companies strategies accordingly as well as monitor those who were also once responsible for our marketing and product name.

[Chrissiann]

Laurie, I am not sure how you think that having a fictitious person on your website who is saying how great Caracol Cream is, and how the "plastic surgery industry does not want anyone to know about it because they stand to lose millions of dollars" is not false advertising. This is what is known as an "outright lie." Additionally, your website claming that this fake Pam Estel is a "dermatology guru" is completely a lie. First of all, she does not exist, thus how can your website claim she is a dermatology expert endorsing your product? If you have to resort to creating fake characters to endorse your products, something is terribly wrong. I now see that you have a "Susi DuPuis- VA" now endorsing your product. Is she fake too? I guess this is not false advertising either? Also, your website specifically had MY medical school as endorsing your product, when we did not even know about it then. We have never endorsed your prodcut, you stated we did, thus it was a false advertising again. When I saw that you had our medical school name on your site, I had our legal department contact you, and you have since removed it. I still see that you have that Yahoo, MSN still listed on your website as endorsing you. If you lied about my medical school endorsing you, how can I believe you about anybody endorsing you? It seems you do not believe in honest sales tactics unless someone confronts you about it. Do not blame the fake AAAA for endorsing you, you have enough false claims on your very own website to deal with. As Madea says, "Just tell the truth. If you lie about something, that makes people doubt everything you will say again, and doubt everything you ever said before. So just tell the truth!"

[Laurie Few]

Hi Chrissiann,

I'm Laurie. You have been receiving responses from the on-line marketers of Caracol Cream. You believe they are coming from me. They are not.


If you look back on the chain you will see that I am not associated with the company. In fact, quite the opposite, I am a Canadian journalist investigating on-line marketing companies, including this one. I am interested in speaking with any consumers who have concerns about the marketing of on-line products and the methods used, be they fake testimonials, false endorsements, misleading connections with associations or companies or any other marketing methods that would mislead consumers about the product.

I am very interested in hearing about your experience with the on-line marketing of this product, particularily if the concerns are on-going in regard to misleading endorsements or testimonials.

Please let me know if you would like to speak with me directly about any of these matters.

Laurie

[macospro]

It is in fact true, I have been browsing about caracol cream and my interpretation also says it is fraud.. better to avoid buying this

[Chrissiann]

Dear Caracol cream Admin,
Um the huge problem with the "14 day free trial" was that is was NOT a free trial. The big issue was that victims were being charged the full $59 price or more immediately after placing order. Some of them were charged the $59 before they even received the item as a "free trial." Thus is this not really a free trial, and is fraudulent.

And how do you explain the "live virtual agent?" That is dishonest, because the "virtual agents" are computer speils that respond to buzz words. There is nothing alive about that. It is meant to trick the consumers into thinking they are texting with an actual human being, when in fact, they are not.

[quote=Caracol Cream Admin;887007]In the past Caracol Cream did in fact offer what we referred to as a "14-day trial" of our Caracol Cream product. Now as there was a mostly favorable response to this promotion as many customers were able to try the product before they purchased it, however a small percentage of customers unfortunately felt "tricked" by this sales tactic.

I would not be surprised that if you had just allowed the 14 days to elapse BEFORE charging customers, you would not have this outcry.

It is the same as comparing Wal-Mart to Target or McDonald's To Burger King, yes they are similar in their business type, but to assume their business practices are the same would in no way be fair or productive. The fact that we offered a trial of our product should not classify us the same as other companies who did similar trials. In order for us to continue running a successful business for those customers who do use Caracol Cream on a regular basis, we dropped our 14-day trial promotion once we started to hear customer dissatisfaction, and are continuing with a completely different billing structure, which I am sure you saw on our website at www.caracolcream.com.

I am also still very unhappy at the fraudulent claims that the medical school endorses you (which they did not), and thus I am now very curious about CNN, Yahoo, and others you claim that endorsing you. I have a suspicioun that if anyone contacts them, they will say they never did sponsor you. But you are very well aware that most customers will not check these things out and blindly believe anything you write online.

[Caracol Cream Admin]

Dear Chrissiann,
In no way did Caracol Cream mean or attempt to trick consumers into believing that our “14 Day Risk Free Trial”, was completely free. We were simply offering consumers a chance to try a 30 day supply of our cream for a total of 14 days for free .This would allow consumers to give the cream a fair trial before having to make the decision of purchasing.
If our customers were unsatisfied with Caracol Cream within the 14 day trial period then they could contact us, cancel future shipments, and either accept the charge of $59.95 for the Risk Free Trial jar or return the unused portion to avoid the billing or to be refunded (since we do have a 60 day money back guarantee).
All of the following was included in the terms and conditions provided for each customer prior to placing the order, in an email confirmation received directly after submitting an order, and within each shipment on the packing insert. We attempted to make our billing structure of the 14 day risk free trial offer very apparent as mentioned, so that customers wouldn’t feel ‘taken advantage of’, or ‘misinformed’.
In rare situations customers would be billed before the end of the 14 day Risk Free Trial due to the lack of reliability of some postal services; meaning that tracking numbers weren’t scanned or updated correctly. This would cause no tracking records to be found with occasional shipments, which caused billing issues since all of our 14 day risk free trial offers would begin the day that we are notified that each customer received the shipment. Our agents were specifically trained to refund customers and reset their trial periods in a situation such as this.
Yes, we did have a “live Virtual agent” available for customers to chat with. By saying “live virtual agent”, we weren’t saying that the agent was alive; we were saying that the virtual agent was live in real time to chat with customers.
As we had mentioned previously, we never made claims of any medical schools endorsing our product, these claims were made by affiliate marketers who falsely advertised our product for their own financial benefits. After realizing this we removed the affiliates from our program. We’re sorry for this making you unhappy and I assure you that all of the necessary steps have been taken to rebuild any bridges that have been burnt with consumers.
By us mentioning that Caracol Cream was seen on MSN, Yahoo, and others. We meant that our product Caracol Cream was being promoted on many different search engines (including yahoo), and advertised on site such as MSN.
To this day we still provide our customers with a 60 day money back guarantee, so if they aren’t satisfied with our product within 60 days they can return the unused portion of the product. This is and has been displayed to show that we do take pride in our customer’s and their satisfaction!