Mutual Warranty is a Scam

SBrentnall · #1 07-05-2006, 08:41 PM

I signed up with Mutual on Jun 13th. Over the weekend, my air conditioner broke. I tried all Sunday afternoon to get through to them, but just got messages telling me to try again later. Monday morning, I got through to their voice system, but it's an endless loop. As soon as you hit 2 for service, it redirects you to the main menu.

Through sheer bloody-mindedness, I kept hitting numbers for 15 minutes until I finally got through to someone in sales. I opened a service request, and expected a response within 24 hours (as I had been told would be the case when I started the policy). It's now Wednesday, and still no call.

I battled the phone system again this morning and finally got through to Raj. He said there's a clause in the contract that says that there has to be a maintenence log for each air conditioner in order to receive service. A what? I asked why this wasn't mentioned when I purchased the policy--he didn't know. the Warranty companies I've worked with at previous houses never required this. I asked Raj if he kept a log for his air conditioner--he admitted he didn't. He said it's a new clause, added recently.

Clearly, this company intends to avoid service in whatever way they can. I asked to cancel my policy and was told that a supervisor will call me back. I intend to fax my cancellation, write a certified letter, and notify my credit card company of the scam. I'm also reporting them to the BBB.

DON'T SIGN UP WITH THIS COMPANY!

Unlucky36 · #2 07-05-2006, 08:45 PM

Yeah, I've heard alot of negatives about Mutual Warranty! These scammers need to be stopped! :mad: I sure hope you get your money back! Go get em!

mpinchinat · #3 07-05-2006, 09:51 PM

Please believe me when I tell you that you aren't the only one being SCAMMED by Mutual Warranty. Unfortunately, I'm in the same boat. I've cancelled my credit card so that Mutual Warranty can no longer charge me. My case is different from many that I've read. I actually cancelled my "contract" about 2.5 weeks after it was established because they were VERY unprofessional. I told the rep exactly what I thought of Mutual Warranty and the rep said "Sir, your contract has now been cancelled."
THIS WAS LAST YEAR (August 2005). I check my bank statements last week and I noticed that these crooks were trying to charge me.
I will also be contacting BBB.

thegotmetoo · #4 07-05-2006, 10:16 PM

I'm glad you are all contacting the BBB. I already have. I have also contacted the Dept of insurance and some other places as well. As you can see on other posts, I have been scammed by this company also. I am actually on hold with THE RECORDING again, as I type this! I email, use the live chat and call EVERYDAY. The live chat is the ONLY way to actually GET someone. But, they don't know anything. They always refer me to someone else and that "someone else" doesn't contact me. BIG FREAKIN SURPRISE! Good luck to you guys. Keep us posted if you actually GET SOMEONE to respond to you. I would LOVE to get the name and number of someone in that company that will actually HANDLE something.

bitesize · #5 07-06-2006, 10:04 PM

Oh man am I kicking myself. After researching home warranty companies (I'm a real estate agent) I found mutual warranty, but not much information. What I did find was that they DID fix some major problems, even if it took a while. I figured they were a newer company and would wait to build up their name before they started ripping everyone off.

I ordered the plan in April, when we closed escrow on an existing home. Our guest bathroom stopped working over a week ago, as in, we have no ***** coming out despite the handles being turned.

We contacted Mutual Warranty on June 26th and spoke with Edgardo over chat (since we were experiencing the same problems with the "loop" when calling). We were told someone would contact us within 24 hours. No one did.

So we called again and spoke with someone named Karen via chat. She told us that our claim was denied, since we didn't notify them when it first happened. We explained that there was a miscommunication and that it had just happened. She looked over the original chat, and told us she would reauthorize it and someone would contact us within 24 hours. No one did.

Another 24 hours go by, and we speak again Via chat to someone named Fernando. He tells us again that it was denied because we didn't tell them the day it happened. Pretty mad now, we tell him that we've already been over this, and he agrees to correct the information and tells us someone will contact us.

We figure we'll cut them a little slack and not even try to contact them over the weekend and holiday, so we call the on the 5th, and someone answers the phone (finally!) with "Hello?" We are then transferred to someone who tells us we will be called back later today, and that they are having problems with their phone system.

No call.

Today we finally get someone who answers the phone with the greeting "Mutual Warranty", and we ask for a supervisor. We tell him the whole situation, and he tells us that there's a chance our problem may not be covered if its the pressure regulator, but he will send someone out.

As he is on the phone, I searched for complaints on mutual warranty again, and lo and behold, I see all of these complaints start in June. If they'd happened at the end of March/ beginning of April, I would have gone with another company.

So, should I just cancel, will they pro-rate me? Anyone gotten anything back from them?

bitesize · #6 07-11-2006, 02:01 AM

I cancelled service today (july 10th) and also filed a complaint with the Better Business Bureau. I sincerely think everyone should be filing a complaint.

tbolger · #7 07-22-2006, 04:24 PM

This place is a joke. I called several times for service over the past week and was told that I would hear back from someone. Now I find that there 1-866-9-MUTUAL telephone number is disconnected. Looks like this company is gone with the wind!

tatorbugsandbumblebees · #8 07-25-2006, 09:19 PM

:mad: :confused: We too are victims of Mutual Home Warranty! how long can this scam go on? I have contacted 48 hours, national NBC and CBS news, Denver news and our local news in hopes that someone will take this story. I think this story could be huge. Just where is our money going is what I want to know and now reading what I have read about there not being any Mutual Warranty in Denver and that is not there is no one by that name at that address and all phones have been routed to Panama raises a big question Where is our money going? We as americans should not put up with this. How many people are getting scammed from this business daily? I called to confront them this morning about what I had found out and a girl got on the line and told me "YOU DO NOT WANT TO F_CK with us MRS.________. I replied " OH yes I think I do You are theives" and she replied " Do you realize that we know who you are and you DO NOT wa to F_CK with us". and hung up on me I cannot get a hold of them now. It is time they are EXPOSED!!!! I don't want other people scammed by them anymore. We need t close them down!

jamesrodgers · #9 08-01-2006, 06:32 PM

check this out on CBS Denver
http://72.14.209.104/search?q=cache...us&ct=clnk&cd=5

Denver Home Warranty Company The Subject Of Complaints
(Denver, CO) -- A Colorado home warranty company is the subject of complaints from over 100 people across the country, who claim they paid for service they never received. Complaints abut Mutual Warranty Company have been posted on the website scam.com and the Denver Better Business Bureau has gotten lots of calls about the company. On customer spent 710-dollars to purchase one year of coverage. He said everything about the company seemed on the level, until his air conditioner broke down and he couldn't get in touch with anyone at Mutual Warranty. When he finally got a call back, the company representative offered up many excuses, but never got the air conditioner fixed. Mutual Warranty contacted the BBB, saying they they wanted to resolve all the complaints, but so far nothing has been resolved.

angryinvegas · #10 08-05-2006, 11:59 AM

Ive had my warranty for about 10 months. The first few times I needed help, there were problems, but things got fixed. That's before the call center moved to Denver from Canada. How high up the chain has anyone spoke to someone? I get supervisors, Velma, Michael and Randall. Class-action lawsuit could be the answer.

Seymore · #11 08-09-2006, 06:58 PM

They got me - Glad I paid with credit card - had the monies refunded. They are still selling. Does anyone know how to find out who they have phone service with so we can get it shut down. Also who is their ISP?

Enrique Pimentel · #12 08-09-2006, 07:03 PM

Good day,

My name is Mr. Enrique Pimentel; I am the Manager for one of Mutual Warranty’s departments. In efforts of reaching our genuine customer complaints, we are visiting this webpage taking a look at all the messages.
Any concerns you might have regarding Mutual Warranty’s services, please contact me at: e.pimentel@mutualwarranty.com.

We are willing to do our best to solve your problem as soon as possible.

Regards,

Enrique Pimentel
Mutual Warranty
1-866-9Mutual EXT. 1007

traed · #13 08-10-2006, 03:18 AM

Nature Of Business

This Company offers insurance for home appliances. Consumers report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues
BBB Definition:

advertising issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

or other information that results from activity conducted by the BBB.

to the BBB that annual fees vary from $300.00 to $700.00.

Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.

with the Bureau due a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints. The company has resolved
BBB Definition:

resolved - The company resolved the complaint issues.

some complaints presented by the Bureau; however, some complaints remain unresolved
BBB Definition:

unresolved - The company failed to resolve the complaint issues.

Consumers also report
BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues
BBB Definition:

advertising issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

or other information that results from activity conducted by the BBB.

to the BBB that when signing up for this service they are promised a 4 hour response service with various possibilities to contact the company, (phone, fax, live chat, and email). When the consumer is in need of these services they are trapped in a continuous voice mail cycle, busy signals or lengthy hold times.

When the BBB tried to verify the address provided by the company, staff found that this location only handles mail for several companies. The physical location is unknown to the Bureau at this time.

The BBB has also received complaints from the sub-contractors that have provided services for this company that have not been paid.

The BBB currently has numerous pending complaints on file waiting for a response.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 39 complaints about this company in the last 36 months, our standard reporting period. Of the total of 39 complaints closed in 36 months, 39 were closed in the last year.

Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.

1 - Company resolved the complaint issues, but not within the Bureau's timeframe.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

2 - Company failed to respond to the BBB to resolve or address the complaint issues.

Delivery Issues
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Repair Issues
BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

3 - Company failed to respond to the BBB to resolve or address the complaint issues.

Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

2 - Company failed to respond to the BBB to resolve or address the complaint issues.

Guarantee or Warranty Issues
BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved the complaint issues, but not within the Bureau's timeframe.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

4 - Company failed to respond to the BBB to resolve or address the complaint issues.

Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company resolved the complaint issues, but not within the Bureau's timeframe.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.

1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

11 - Company failed to respond to the BBB to resolve or address the complaint issues.

Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

4 - Company failed to respond to the BBB to resolve or address the complaint issues.

angryinvegas · #14 08-11-2006, 09:51 AM

Has anyone contacted any of these jokers who say they are with Mutual Warranty? I called again a few days ago and some clown tried to sell me another year warranty -- instead of trying to get me a service contractor.

thegotmetoo · #15 08-11-2006, 08:29 PM

Give us all a break. If you REALLY wanted to help, Mr."I WORK FOR MW", you would handle the complaints that are OBVIOUSLY coming into your office DAILY! WE are not falling for the sympathetic crap that you are spewing on this site. Most of us have tried to contact the other moron that posted here that said HE worked there. So do us all a favor and spend your time handling your customers the way your policy SAYS you will.

tatorbugsandbumblebees · #16 08-13-2006, 06:29 PM

Well, I emailed Mr. Pimental or whatever or whoever he is claiming to be today and we will see if we get a call I will be back in touch with you all to let you know what happens. This business really needs to be SHUT down immediately! We were suppose to get a check over 6 weeks ago. what is really funny they gave our number to another person that was having problems and claimed that I was an employee for MW what a joke that is. This company is a joke and if Mr. Pimental or whoever has been on this site he would have already tried to contact the people posting on here. There is no sympathy for any company like this pay for the services and then you will get good feedback. Paul :mad:

GotAway · #17 08-20-2006, 08:09 AM

I was very nearly a victim of the Mutual Warranty scam as well.

I signed up and when my garbage disposal broke, I made a claim. For 2 and half weeks, I kept calling and kept getting the run around - my claim was being processed, they were trying to locate a qualified technician, blah, blah, blah.

I started threatening them with legal action and they told me they would have someone call me within an hour to set up an appointment - no one called.

I called my credit card company and am disputing the charge. Luckily, my credit card company has agreed to refund my money and help me dispute the charge.

Mutual Warranty obviously is systematically committing fraud by selling promises they have no intent on ever delivering. These guys need to be put out of business because they are just stealing money.

Eugenio Miranda · #18 08-23-2006, 01:31 AM

Good day,

My name is Eugenio Miranda; I have been assigned to work with all of you that have experienced inconveniences with Mutual Warranty . I am interested to receive all your concerns and complaints to find a prompt solution.

Please forward your emails to my personal email address e.miranda@mutualwarranty.com providing all the information necessary to access your account information and contact you as soon as possible.

Solve your problems is our goal and we are working hard to accomplish it.

Regards,

Eugenio Miranda
Retention Specialist
Mutual Warranty Company
1-866-652-3172

WTF? · #19 08-23-2006, 07:07 AM

Mr Miranda,
My husband has been on the phone with your service department tonight for almost 2 hours now. He is unable to reach a supervisor because "they are in a meeting." We called in an emergency service request Saturday night, then followed up in live chat 30 minutes later, and are still sitting here 3 days later with no help in sight. We were told we will have to wait another 24 hours for someone to come. This is unacceptable. I have small children and a house that smells like rotten sewage. The contract has already been breached by going past the 24 hours for an emergency, and even 48 hours for a non-emergency. I want someone out here TONIGHT. That is the only way you can resolve this. I am not even going to threaten a law suit. I already have one started for breach of contract, false advertising, and fraud. However, I still have 2 blocked sinks that need fixing and I WILL get what I paid for, even if it means tying up your phone line 24 hours a day, 7 days a week. I don't want anymore excuses. I have e-mailed you this message at the e-mail address that you provided, so you know who I am and how to reach me.

alevy · #20 08-29-2006, 07:57 PM

My name is Adriana Levy and I am part of the Mutual Warranty team.

To better assist our customers and to attend all of your concerns I would appreciate being contacted via email at a.levy@mutualwarranty.com - Please include your account and contact information, and concerns so that we can work on a prompt solution.

We are working hard to assist those of you who have experienced inconveniences with our company, and we're looking forward to your feedback in order to find the best solution possible.

Once again I can be reached at a.levy@mutualwarranty.com - Feel free to contact me with your concerns.

value · #21 09-05-2006, 08:40 AM

I talked to one of Mutual Warranty Representatives today. She told me the owner of the company SCAMMED IT´S own employs. They though they where doing the right think since all they started to pay contractors, and solve issues. but the problem was the owner did not want to pay any one. HIS NAME IS VADIM VERVEDA, ALSO KNOWN AS DEVON JOHNSTON, VAD VERVEDA...HIS ACOMPLIS NAME IS OLMEDO ZAGIA LOCAL PANAMA RESIDENT.BOTH OF THEM WHERE REPORTED TO THE AUTHORITIES, BUT THE CLAIM COULD NOT HAVE BEEN PROCESSED DO TO LACK OF EVIDENCE. THEY WILL BE SENDING ME A PICTURE OF THEM FOR YOU TO KNOW THERE LOOKS.

STARTING TODAY YOU WILL NOT RECEIVE ANY SERVICE SINCE THE OPERATION WAS SHUT DOWN. THE ONLY WAY TO GET THEM TO STOP SCAMING US IS TO REPORT THEM TO THE BANK AS FRAUD AND NOTIFY YOU POLICE OR THE OAK LAND POLICE. SEARCH THE NET FOR VADIM VERVEDA.

CALL YOUR BANKS GET YOUR MONEY BACK !!!
see his face in http://vadimverveda.blogspot.com/
I WILL GET BACK TO YOU ON MORE DETAILS...

WTF? · #22 09-08-2006, 01:11 AM

I was contacted by the contractor who came out to do my repairs and he has informed me that after talking with the Attorney General in Colorado where Mutual Warranty was purportedly located, that their address is only to a telephone and that no such company exists. He recommended that I contact the Attorney General here in Nevada. He is out a lot of money because he has done thousands of dollars in warranty work for them, has not received a dime from them and is not going to be paid. I say we all get a class action lawsuit going and hit this f#@ker in the pocketbook and send him to prison. If he was operating out of Panama he has essentially committed International Fraud.

badvadim · #23 09-08-2006, 05:45 AM

People, if you can have Mutual Warranty contractors come and post and report to local authorities that would be great. Anyone who has proof of all the bounced checks - provide them to your lawyers or whoever is taking your statements and please keep adding charges on VADIM VERVEDA AND OLMEDO ZAGIA! Same goes to contractors. Has any come and post here?

dandan14 · #24 09-08-2006, 09:55 PM

Thanks very much to everyone who posted here.
I am in the process of finding a home warranty and found "Mutual" earlier this morning. I was impressed with their pricing.
After reading this thread, they will be scratched off my list. I guess I'll go with one of the more well known companies.

Thanks.

Dan

Laurie16 · #25 09-08-2006, 10:58 PM

Vadim Verveda (aka devon johnston ,vad johnston or alexie bordev )and Olmedo Zagia have been release from prison. They are attempting to sales more warranties to you guys in the USA. Tell your friends and relatives about the scam. They are trying to SCAM more people.
The Mutual Warranty web page was fix with the intentions that they could sale more warranties. BE CAREFUL

Nicolle · #26 09-08-2006, 11:06 PM

Guys, just to let you know, although the webpage for MUTUAL WARRANTY is up again ... does't mean that the company is back on buisness. If you try to get an agreement with mutual it's probable that you receive a call from DEVON OR VADIM, OLMEDO, CAROLA using different names. DON'T FALL FOR IT..... PLEASE DON'T BUY ANYTHING FROM THEM.... THEY ARE SCAMMERS!!! CROOKS!!!!!

DON' TRUST THEM... PLEASE SPREAD THE WORD, CALL YOU FRIENDS LET THEM KNOW.
Trust me I been there, I was an employee , the DENVER address for MUTUAL it's a lie,the address doen't exist at all.

ONCE AGAIN DON'T FALL FOR THIS GUYS BS, CONTACT FBI, INTERPOLE, OAK BAY POLICE DEPT, CNN, YOUR LOCAL NEWS..... LET THEM KNOW WHAT IS THE SITUATION AND HELP US GET THIS SCAMMER AND PUT HIM WHERE HE BELONGS - BEHIND BARS !!!!!!!

badvadim · #27 09-09-2006, 12:25 AM

OM effing G!!! How cynical of them...

Service Notice - Last Updated: September 8, 1:00am MT
We are still experiencing technical difficulties at our contact center. We are working to resolve this issue as soon as possible. During this interruption we will continue providing outstanding customer service by submitting a ticket below. We apologize for any inconvenience.

People don't fall for this. Seriously! As you can see, there's no indication of the latest ph# in service, the live person feature is disabled, and as the "service notice" states the only way to submit a ticket is doing it at the website.

Yeah... riiiiiiiiiiiiiiiight! I don't think so!

Outstanding customer service? LMAO! Please don't be fooled to believe this. Do not, I repeat, DO NOT contact them under any circumstances. If you're planning on writing them to get your money back - please, that is not going to happen. Just don't deal with the mutual warranty website at all.

Please process everything through your credit card companies, banks, local authorities, etc as you have been adviced.

Please!!!!!

Don't give them the chance to keep scammig people!!!!

Babz1313 · #28 09-09-2006, 12:27 AM

Well, here I am with all the rest of you Honest, Hard Working People. They sure like to take our money to enroll us but don't expect any service. This Company is the Scam of all Scammers.
For 3 weeks we have called and been lied to, hung up on, promised service and then we were told to have the Washer fixed and they would re-emburss us in five business day after my husband Faxed the bill.
We even fell for that one! You know why we as people, fall for these scammers? Because we are good people and we are the ones always being scammed. We Believe people and we want to believe people are not out to take advantage of us.
This is my Husband and I's LAST scam.
I will resercher every thing we do from now on.
Did Notify the BBB but they won't do anything to get our money back.
I'm all for a Class action Law Suit.
Mad In Ohio

baysky · #29 09-09-2006, 04:14 AM

At this point I think our money is goner.
Mutual Warranty is history.
Class action won't do any good if there were Scammers. You can't sue against an non-existence company.

badvadim · #30 09-09-2006, 06:15 PM

Well, baysky ... these guys seem to still want to be in business as they pulled up the website again, wouldn't that count as the company still being operational to some extent??? :confused:

dpeterson7 · #31 09-12-2006, 07:05 PM

--------------------------------------------------------------------------------

Hello I have also been taken . I did file a complaint with the BBB. I actually got one of the scammers to have a local plumber come out and do some of the work. I asked him how he would feel if it was his mother that spend her money and could not use her sink. The contractor said I was the firts call they had with this company. They had signed up with them months ago and I was the first. They they it must be a sam also!!! Can get them on the phone.

dude221100 · #32 09-12-2006, 09:03 PM

I came across a real estate firm in NYC Knickerbocker Village New York Inc AKA KVNY and I regret the day I did. I e-mailed about 2-3 agents and nobody reply back. Bunch of uneducated agents and brokers. Losers !

kirsten44 · #33 09-14-2006, 11:42 AM

PLEASE READ " THE TRUTH ABOUT VADIM VERVEDA AND MUTUAL WARRANTY"!
Everything you need to know is there!
We need to work together and get as much help as we can!
Any questions to usavsdevon@hotmail.com

PLEASE HELP!!

kirsten44 · #34 09-14-2006, 12:48 PM

Devon,Vadim, whatever your name is.. this is for you if you read this..

You better watch your back! Panama is a small country.. this is not Canada or the USA.. everybody knows each other here and as I can see you have no idea what you got yourself into. If we see you in the street.. you better run mothafuker because we will run you over! y como no entiendes espanol.. quiero que sepas que eres un xuxa de tu madre! ojala te pudras por hacer lo que haces! mentiroso!
you don't know **** of how to manage a company! all you know how to do is sit in your office on your stolen chair with your stolen laptop and drink and smoke and scratch your balls all NIGHT (cause you were almost never there during the day) while the rest of us tried to figure out how to solve all your ****. I feel bad for the ones who sat near your office because they had to put up with all your cigaret smoke and smell that nasty crap 24-7. They would have to spray your door every 5 min with flower smelling spray. Let's see what you are going to do now you little crook..now that everybody knows the TRUTH about you. How the hell are you going to manage your company when it's only you and your asskissing partner Oz. Let's see if your capable of doing an outstanding job all on your own. Bet you can't do better than us.. even though you said we did not do a very good job. I don't know what your talking about because you didn't do jack **** the whole time we were there. you only knew how to lie and when you were done with that.. you would lie some more!

GO TO HELL BIATCH!!

ushomewarranties · #35 09-14-2006, 09:47 PM

us home warranties ushomewarranty.com ushw

tatorbugsandbumblebees · #36 09-15-2006, 07:31 AM

Quote:

Originally Posted by kirsten44

Devon,Vadim, whatever your name is.. this is for you if you read this..

You better watch your back! Panama is a small country.. this is not Canada or the USA.. everybody knows each other here and as I can see you have no idea what you got yourself into. If we see you in the street.. you better run mothafuker because we will run you over! y como no entiendes espanol.. quiero que sepas que eres un xuxa de tu madre! ojala te pudras por hacer lo que haces! mentiroso!
you don't know **** of how to manage a company! all you know how to do is sit in your office on your stolen chair with your stolen laptop and drink and smoke and scratch your balls all NIGHT (cause you were almost never there during the day) while the rest of us tried to figure out how to solve all your ****. I feel bad for the ones who sat near your office because they had to put up with all your cigaret smoke and smell that nasty crap 24-7. They would have to spray your door every 5 min with flower smelling spray. Let's see what you are going to do now you little crook..now that everybody knows the TRUTH about you. How the hell are you going to manage your company when it's only you and your asskissing partner Oz. Let's see if your capable of doing an outstanding job all on your own. Bet you can't do better than us.. even though you said we did not do a very good job. I don't know what your talking about because you didn't do jack **** the whole time we were there. you only knew how to lie and when you were done with that.. you would lie some more!

GO TO HELL BIATCH!!

I'm with you this must be the above message from whomever left you the last quote is the scam artist. You are to funny and I hope Panama finds this piece of **** and puts him in his place he is nothing but a no good for nothing low life and his actions will catch up to him. GO FIND HIM!!

tatorbugsandbumblebees · #37 09-15-2006, 07:41 AM

OK. here is the update................................. NOTHING I have heard NOTHING and my contractor emailed all the information over to Ernesto and NOTHING I have heard NOTHING!!! But really are we surprised? NOT!! We were all scammed and I really wish there was something we could do. He stold 500.00 from us and now NOTHING!! He is NOTHING but a sorry loser scum of the earth and it won't be long before he is caught so what is the next action we can take on him? Please help in anyway you can. If you have worked for this loser in the past please contact us. I do have a tape recorded message from him and I am calling the Denver news tomorrow and let John hear it. I am sure they would love to hear what he had to say and how willing he was wanting to do whatever he could to help. BULL****!!! I am through with this unless he refunds our money the 500.00 or fixes my air. I am not afraid of this POS because he can only hide behind a rock a take off good working people unlike himslf. I hope they catch him and i think it is only a matter of time before they do. I can't wait to see his face when they do catch him. :mad:

Nicolle · #38 09-16-2006, 03:17 AM

Sir for your info MW is no longer in service.
The president of the company here in Panama city, Panama tried to steal some equipments from the office (laptops, phones, headsets). We the ex employees of this company are in a legal process so we can stop this guy and wife from scamming more people. Their plan is to get out of panama and go to Colombia to open a new call center for the same company. Although we made all of the procedures to stop them form leaving the country anything can happen, that's why we are asking for your help not only you sir but everyone how was a client or customer of Mutual Warranty, now I know that maybe your asking your self what you can do - well you can proceed to filed a complaint with the DA office, as well with the BBB, talk to your lawyer to see what you can do since you paid the company but you never received the service & you can let the local news know about this company, the owner and what his been doing to you Americans and Canadian people.
If there's anything that we or I can do, feel free to write me.

kirsten44 · #39 09-16-2006, 09:13 AM

ok..TATORBUGSANDBUMBLEBEES.. this is for you..
did you read any other posts on this website about what is happening with mutual warranty.. before you posted your comments?!?! obviously not!.. dude.. the company went down! ALL employees left.. even the security guard who guarded the door.. there is NOTHING but stolen stuff in there. Sorry to break it to you.. but do not expect a check because your not getting one.. not you.. not us employees.. not customers.. not contractos.. NOBODY. We were ALL fooled and got totally scammed by this A S S H O L E!!!

DO NOT LET HIM FOOL YOU IF HE CALLS YOUR HOUSE. THE SMART THING TO DO IS JUST HANG UP.

kirsten44 · #40 09-16-2006, 09:18 AM

by the way.. he was caught by panamanian police.. but was realeased days later.
come one people.. read the story. everything is there..
"The truth about Mutual Warranty and Vadim Verveda".. READ IT!

I wrote to 9news. Got no response. How could we get this to CNN? That would be GREAT!!