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AVG Internet Security SCAM SCAM SCAM
I purchased the AVG Internet Security 2010 last year. In December (last month) I began receiving a notice that it was going to expire at the end of the year. (2011) On or about December 14th, I decided I better upgrade to the 2011 AVG security program. I went to their site fully prepared to pay and there was an offer for me to upgrade for free in lieu of the $34.99 if I take Netflix for the trial 30 day period. I never had Netflix before and had thought about getting it so I thought this was a good investment.... so I signed up. I immediately received an email telling me that I would receive a confirmation letter with my upgrade license number in 5 minutes. I waited and waited and waited and it never came. I went on the AVG site to see what went wrong and I was directed to an online chat customer service person. I was treated like an idiot...like I was stupid and this person was extremely rude to me. Thus began a month long fight with AVG which ended 14 minutes ago. I emailed daily and at one point, for about a week, they did not respond to any of my emails. Now, since 2 days ago, they are telling me once again that I never signed up yet I emailed them the email I got from them telling me I went through the trial pay. They now tell me since I never received the confirmation email, there is nothing they can do about it yet the confirmation email was suppose to come from them. I have all the names, all the emails, all the correspondence...I even saved the chat conversation with the rude customer service person.
What I have learned:
1. Find a new Internet Security provider. (they should be paying me for all the business I sent them)
2. If you think you can get something for nothing...think again.
I have enclosed the conversation:
Welcome to AVG Customer Services. Our Pre-Sales representative will be with you shortly. Estimated waiting time is 0 minutes and 48 seconds.
You are now chatting with 'Stanislav'. How may we help you?
J.C.: I am waiting for my confirmation for upgrade to AVG 2001 Premium
J.C.: Stan...are you there?
Stanislav: yes I am
J.C.: ok...just checking
Stanislav: what do you mean by confirmation for AVG 2001 Premium
J.C.: I went to upgrade my AVG...it had some offers..I completed an offer for a free upgrade and have not yet received it.
Stanislav: where did you do that?
Stanislav: what was your current program?
J.C.: I did that through your website..here is the link I followed: http://www.trialpay.com/checkstatus/?c=ecee747&id=3648
Stanislav: This is a trialpay offer
Stanislav: I need to escalate your issue to our business department
Stanislav: they will contact you on your email address
J.C.: no..its not a trialpay offer for the AVG 2011 Premium...
J.C.: its a trialpay for Netflix
Stanislav: the link you provide me is for trialpay
J.C.: The instructions said once I complete one of the offers..I will be able to download for free the AVG 2011 Premium...
J.C.: I completed the offer
Stanislav: but do you have the license number?
J.C.: It said refresh the page to check your status and check my email for download instructions...the email never came
J.C.: I have the license number for the program I have installed,,yes
Stanislav: can you give it to me
J.C.: If I have to wait until the trialpay is over with Netflix I will not have protection..my current program will expire in 16 days
Stanislav: This is not the license number for that offer
Stanislav: just wait and we will send it to you
J.C.: That license number I gave you is from my current protection with AVG.
J.C.: I am waiting for the new license number to upgrade for 2011
J.C.: The offer said I would get it in 5 minutes
Stanislav: we will send it to your email address in a few days
J.C.: It said a few minutes...not days
Stanislav: the problem is not at our end
J.C.: I already called Netflix and they say it is
Stanislav: contact netflix then
Stanislav: we need more time to locate it
J.C.: They sent an email to you for me
J.C.: You have to give me the upgrade license
J.C.: thats where we are in this transaction
Stanislav: I do not have it
J.C.: Who does?
Stanislav: That is why
Stanislav: i transfered your issue
J.C.: Can you please give me the number to Customer Service so I can resolve this?
Stanislav: they do not ahve a phone number
Stanislav: and that is the best we can do about that
J.C.: Why are you in customer service? You are very rude.
Stanislav: I am not rude
Stanislav: I told you that this is what we can do for you
J.C.: You are to me and I am the one who counts..correct?
J.C.: Are you not responding again?
J.C.: Rest assured I have copied this entire conversation and intend to take it the company. Enjoy your day!!
Stanislav: that is not corect
Stanislav: Thank you for chatting. Have a nice day.
Chat session has been terminated by the site operator.
Re: AVG Internet Security SCAM SCAM SCAM
I think it is not a scam. Or if you still feel it is a scam then I would advise you to choose another antivirus program and use it. I would recommend that you choose Microsoft Essentials it is free and you will have regular updates.