Warning: Camerabox website

ukscambuster · #1 03-24-2009, 09:59 AM

This UK online company called camerabox are thieves and scoundrels. I ordered a camera from them which they did not have in stock - they charged my card straight away but have ignored several requests to refund my money. They do not reply to emails or answer phone calls. And it's not just me - check out these quotes from camerabox reviews on kelkoo:

Review 1: "Rubbish customer service - dont respond to emails"

Review 2: "This has been the worst experience i have had with with a company."

Review 3: "My experience of Camerabox has been dire."

Review 4: "Strongly advise not ordering through these people, this is the worst retail experience I have had. I feel they have basically stolen my money off me."

Review 5: "Avoid camerabox at all costs if you want anything resembling customer service. "

Review 6: "The fact that Camerabox were not upfront about this and makeout its a like for like comparison with other companies offering UK items left me feeling misled and ripped off."

Review 7: "Terrible"..... "Dont use they may be cheap but as we all know that's not always best."

Review 8: "Despite informing them via phone and email several times, it has been 3 months, and still no manual was sent to me. Lacks customer service."

And that's just from the first page of camerabox reviews at:
http://www.kelkoo.co.uk/mr-4142723-camerabox

AVOID Camerabox - they stink!

ukscambuster · #2 03-24-2009, 05:31 PM

Some more reviews, this time from Ciao.com:

Review 1: "Wow where do i start these guys didnt care about my order"

Review 2: "An after sales service worthy of the Ghengis Khan Business School" ......"bunch of box shifting cowboys. "

Review 3: "the worst bunch of cowboys i have ever dealt with"..."i've been ripped off"..."treated very rudely and bullied when i called to query"..."a bunch of modern day thief's I give them minus 10"

Review 4: "Bad Attitude"..."Abysmal customer representatives"

Review 5: "a bunch of monkeys. Customer service is absolutely shocking to say the least"

All from : http://www.ciao.co.uk/Reviews/CameraBox_co_uk__6908365

ukscambuster · #3 03-26-2009, 09:29 AM

More rave reviews for camerabox - this time from Dealtime:

Review 1: "the WORST COMPANY I'VE EVER USED"... "customer service is appalling - they just don't care. NO-ONE SHOULD USE CAMERABOX. "

Review 2: " I've lost all faith in them. Phone line just goes to answerphone"

Review 3: "service very poor."

Review 4: "charged twice"..."camerabox are not answering any e-mails sent. "

Review 5: "I ADVISE NEVER EVER USING CAMERABOX.CO.UK!! They have taken my money, delivered me nothing and gave me virtually no correspondence despite me continually calling and emailing them. "

From: http://www10.dealtime.co.uk/xMR-307341~MRD-307341~S-1

ukscambuster · #4 04-26-2009, 09:05 PM

Another rave review (not) for camerabox UK:

"Terrible service, avoid like a desease"

"**Failed delivery**"

"**Terrible service**"

"I buy nearly all my stuff online, have done since the late 90's and this is the worst experience I've ever had. "

"The more I look into this company, the more cowboys spring to mind and the more I feel a bit of a mug for buying from them, never again."

From: http://www.twenga.co.uk/shop-reviews...-Box-13530-0-0

panadri · #5 06-26-2009, 06:55 AM

I've bought from this company and everything was good. I considered the reviews before buying and despite all forums and reviews being heavily biased towards non-satisfied customers, I gave it a go. Camera arrived next day and I've been very satisfied with it so far. If this company is shifting 100,000 cameras in a year, then adding all the non-satisfied customer still makes for a very small number of unhappy customers.

Quote "Us brits are never happy unless we have something to complain about."

ukscambuster · #6 06-26-2009, 04:32 PM

Well, 'Panadri' - your first ever post on Scam.com and it's one singing the praises of camerabox.

You would not happen to have a connection with camerabox.co.uk would you perhaps - the owner or an employee by any chance?

Your arrival in this thread coincides with it appearing on the first page of Google when a search is made for camerabox after all...

Meanwhile the rave reviews (not) keep on coming for camerabox - here are a few from this month (June 2009) on pricerunner:

"THEY WONT EVEN ANSWER YOUR EMAILS!! "

"PLEASE THINK TWICE BEFORE YOU CHOOSE THIS COMPANY TO SHOP FROM!! "
Review by NIclas Ededahl submitted 16/06/09

"Big mistake.

Camera box arrived damaged, was clearly of Asian origin, with writing all in. Plug was not even UK."

"Sales staff do not listen to anything regarding complaints, queries or returns"

"Sent email, was told refund would arrive back into my account within 5 working days. Surprise, no refund.

Continue this pattern (of being told refund is on it's way shortly) for the next two months. "
Review by Keira888 submitted 23/06/09

And from reviewcentre.com

"an absolute joke of a company. "
"PLEASE DO NOT USE THIS COMPANY."
on 10th Jun 2009

And from Twenga:

"Will never order from Camera Box again"
Written by JUDI2009 , Thursday 11 June 2009

"unreliable
Order at your own risk - it will be like a game of roulette. You might get lucky, but you probably will not."
Written by sunnyday , Saturday 6 June 2009