Esurance.com Warning!!!

[Utopia]

Attention owners, mangers and loyal employees who still work at this organization.
You are no longer alone in this one sided attack on you and your company.
Please visit "DISGRUNTLED EMPLOYEES GONE WILD" listed under OTHER SCAMS.
This thread is set up for future employers and employment agencies so a more informed decision can be made when hiring these individuals and others like them.

[Use your head]

Originally Posted by Utopia

This thread is to tell your story, about how your employees (or co-workers) are trying to ruin your company or its reputation, by seeking revenge.
Some employees will go to great lenghts to discredit their present and former employers out of sheer maliciousness, indescency, disrespect, lack of education, ignorance, inability to find another job, selfishness, insecurities and a host of other unjustifiable reasons.

We encourage you to post your experience with such ignorant past and present employees, so other employers can be warned against hiring such individuals. We encourage you to put the employees name and type of industry or bussiness they are in, as a service to the community in general.

Utopia,

You need to be very careful when posting past employees’ personal names on a public forum.

http://www.qp.gov.bc.ca/statreg/stat...1.htm#section2

Freedom of Information and Protection of Privacy Act

(3) A disclosure of personal information is presumed to be an unreasonable invasion of a third party's personal privacy if

(d) the personal information relates to employment, occupational
or educational history,

I understand your intention is to help companies who have been unfairly bashed by past employees but, if they take your recommendation and publish personal names on this or any other site without that individual's consent, they could be in a lot of trouble. Of course, management of a reputable company would already be aware of this.

[jediwoman77]

My question is Why on earth would you spend hours of time talking to dozens of people at E surance about a refund and wait 3 months?! Havent you ever heard of simply filing a dispute with your bank or credit card company? This is often the simplest way to get your money refunded after you have already contacted the merchant and tried to resolve the problem. I have done it several times when I was unable to get a response from a particular merchant and have never failed to get my refund quickly once my bank intervened for me. Thats what customer service is about, so that YOU dont waste your valuable time getting the runaround! Try it, it works.

[jediwoman77]

As far as what insurance company to go with, I would definitely NOT recommend Geico. Cute commercial, but absolutely the worst rates I have ever been quoted, and I have a perfect driving record!! I have been VERY happy with a company called AMICA, I have always had good rates, even when my husband got a couple of tickets, excellent customer service, quick and efficient handling of any claims presented and great coverage. What more could I ask for?

[jediwoman77]

To you who had the $500 taken out of your account, it sounds as if you have put in a dispute of the charge with your bank, which typically starts with then giving you that amount as a provisional credit while they look into the dispute by contacting the merchant and sending you dispute forms to fill out in detail. This should in most cases and with most banks, prevent any overdraft charges in the meantime. 99% of the time, the bank always finds in your favor in such a case and the credit will become permanent in 30 days or so that they have to investigate the claim dispute. I dont know if you followed this procedure or were even informed of it by your bank, but if you did, you should NOT have any overdraft charges to cover. Typically a bank will not do much more than remove one or 2 charges as a courtesy if you account does go overdrawn.

[illuminatus]

I recently came back to this site and found a message from "walleye", directed to me. As follows:
"This message is for illuminati. I also work at Esurance in the Sioux Falls office and I have for the last 6 years. I will tell you that everything that we do is filed and approved with each state that we sell auto insurace in. Keep in mind that every insurance company MUST be filed with the DOI (Departmet of Insurance). And yes, the Insurance commisioner in every state is well aware of what we are doing and has approved it. I will admit that things were rough with Esurance when I first started 5 years ago but things have improved as with any young company. As much as you all would like to believe that there is some sort of scam going on, believe me there is not. Keep in mind that we are an INTERNET insurance company and you are responsible for ALL follow up with the policy you purchased. I do not want this to be rude in any way, I just wanted the facts to be known. Obviously illuminati did not know what they were talking about."

RESPONSE: Senior Esurance employees scan the internet for negative comments about "their" company. These as usually full-blown zealots that will tell the public anything to protect Esurance. I know this because I use to sit by three different zealots in the 2 years I was there. Notice how "walleye" avoided the issues. Allow me to run the scam outline by you again and explain. You take out an Esurance policy. You're required to present proof of prior insurance to Esurance - so you send it. But alas...your proof of prior insurance doesn't get processed. So the company computer rerates you for a higher amount. (The amount assessed for someone who has no history of prior insurance). And then the computer takes out a huge amount from your account to make up the difference for the rerate. You find out from your bank or cc company that a huge amount was taken from your account, and you hit the ceiling. You then call in very mad.
So now lets address "walleye" (Esurance manager's) statement. Is this illegal? No it's not. Because if you're aware that the money was taken out of your account, and you're willing to call in - Esurance might take care of the problem. Keep in mind that a significant percentage of people won't notice or call in, so Esurance keeps the extra money after the rerate. (Which is a lot - taken times the total number of customers that don't call). So even if you should make the call to customer sevice. They tell you that the Processing Dept. checks Proof of Prior Insurance emails and letters in the order they're received, and they'll notify you when the correction is made. During the same time YOUR background can be further investigated to see if you have any speeding tickets, accidents, etc. that could lead to a justified increase. (So they can keep part the money taken from your account the second time). These games go on and on. All legal - but not the way I would want to treat people.
Then there's the issue of fees. The fees are outrageous, and the system programmers have found cleaver ways of making the fees, and other terms, less obvious to find for people that aren't very observant.
Want to hear more stories? Let me cut to the chase. Don't give Esurance your card number. Go elsewhere. Because if you don't. I'll be here to say - I told you.

[illuminatus]

Utopia wrote;
"Attention owners, mangers and loyal employees who still work at this organization.
You are no longer alone in this one sided attack on you and your company.
Please visit "DISGRUNTLED EMPLOYEES GONE WILD" listed under OTHER SCAMS.
This thread is set up for future employers and employment agencies so a more informed decision can be made when hiring these individuals and others like them."

RESPONSE; I think this threat was directed to me. This is the kind of threat that Esurance management uses to keep people in line. Classic behavior modification. Isn't that nice? Would you like to work for an employer that uses these tactics to modify your behavior? The Esurance Customer Service Office in Sioux Falls, SD goes through more employees each year than you go through toilet paper. Got doubts? They run employment ads daily. If it's such a great place to work, how come people don't stay? So let me run this by you one more time. If they treat their employees like dirt, what regard do they really have for their customers? Don't do it. Don't give them your card number. Or you'll be on the phone dealing with people that have "informed decisions" for you, as Utopia put it.

[mj1113]

I work at Esurance and I don't want to leave. We work really hard at the jobs we are hired to do. We try our best to please every customer that calls. If customers do not believe we are doing a good job to the best of our abilities maybe they can try it for a week. We are hiring not because we are losing people but because we are growing. It is a completely different than 2 years ago partly because we have filled the building we are in and we have great people that work for us. Why leave a company that is fun to work for and does great things for their employees. Still offers over time and great pay. In this day and locations there are people that work for other companies afraid of losing their jobs. Esurance is awesome and I am glad to be apart of it!!

[illuminatus]

"I work at Esurance and I don't want to leave."
Response: Can't leave - bills to pay.

" We work really hard at the jobs we are hired to do."

Response: The Customer Service Reps work hard. The agents don't - they just complain about the calls after the customers hang up. I had to sit and listen to a-hole agents for almost 2 years at the Esurance call center in Sioux Falls, SD.

"We try our best to please every customer that calls."

Response: I've heard agents, managers and even a few reps yell at customers that realized they were being scammed with the bait and switch. I didn't blame the customers - but some of the people that worked there would do any unethical act to kiss up to management.

"If customers do not believe we are doing a good job to the best of our abilities maybe they can try it for a week."

Response: But here's the catch. You don't buy these policies with cash or check - you use a card. Once they have your card number, you're screwed. Then they rerate your policy for a higher amount and the system automatically takes out more money from your account, without your consent. And yes it's legal. Then if you get into an accident - good luck shmuck.


"We are hiring not because we are losing people but because we are growing."

Response: This is a dirty dog faced lie. They fire almost as many people as they hire. I saw three single mothers get fired because they had to stay home with sick children. Real nice company. And if you argue with their unethical practices they harrass you. This is why they take out full page ads EVERY Sunday. The overall growth is nominal since they lose almost as many suckers they bring in each week.


"It is a completely different than 2 years ago partly because we have filled the building we are in and we have great people that work for us."

Response: This is the usual canned response they tell everyone. Things are even worse now from what my friends have been telling me.

"Why leave a company that is fun to work for..."

Response: Stress is the word this con-artist left out. Customer Service Reps get irrate calls every hour. Far more than any other company in the industry (I would be willing to bet).

"... and does great things for their employees."

Starting pay is $11 per hour - $13 for agents. Benefits suck. Doing the dirty work for a corrupt company isn't worth it.

"Still offers over time and great pay."

Response: Every two to three months they fire another group of reps and it takes a month to train another group. When they are understaffed do to the firings, you're forced to work overtime. Even if your kids are sick.

"In this day and locations there are people that work for other companies afraid of losing their jobs. Esurance is awesome and I am glad to be apart of it!!"

Response: Think it's ironic that a pro-Esurance employee should happen to stumble across this site? I use to sit next to a supervisor that would surf the net looking for negative Esurance comments on the net. These are the kind of people that would cut a coworker's throat if it ment a pay raise for them. Lots of Lewinsky types work there too.

[westbam]

I was an employee in a very high position for esurance, and I know things about the company itself that I would never ever use their service or even work for them ever again. It's a shady place with a faulty system and yes, things seem to go on there that certainly would frustrate anyone, whether you work for them or purchase your insurance from them. My advice is to go look somewhere else for insurance. And to let you all know, I know exactly what you are talking about with the problems you are having and I must say that some, not all, are valid complaints.
In the last 6 months Esurance has hired 4 new supervisors, 3 of which are 21 year old attractive girls with no supervisor experience or even a college degree. Many employees there are very dilligent and extremely knowledgeable but it seems that physical attraction and buttkissing ranks higher in aspects of promotions. So the whole story esurance gives about friendly workplace and advancement opportunities is limited to very select few people.
Upper management is compiled of liars, mid-life crisis men, and people who like to shift the blame downward to cover their own asses. It also helps to watch your back there because you never know who is ready to stick a knife in your back.
I had to cover for esurance on so many occasions and lie to customers and employees about what is really going on. My best advice is to skip the long process of trying to get your refund back or waiting for an explanation but going straight to the Dapartment of Insurance or the Better Business Bureau because that is what really hurts esurance and what management is most afraid of. Also, it's the only way you will ever get any results because then upper management will finally oblige to your requests.
Illuminati, who has posted on this site also is very very thorough and true about what he/she writes. Also, Walleye, is popular name/code within the company that the IT department uses.
PLAIN AND SIMPLE: Esurance is a nice dream that was run to the ground with a very faulty system full of defects and a management team that chooses discrimination, bias, and finger-pointing.

[mstudent]

Yall a bunch of ****ing gigantic dumbasses for buying insurance from a company whose "spokespeople" are a cartoon character, and a "gecko". WTF do you think you're gonna get?????

[bearcat]

I am with esurance which no I am not bragging. I thought the company was pretty good when I first got the insurance. Lets face it I myself had no accidents for at least 7 or more years, knock on wood. At any rate I have a companion who had two with one being a DUI. Esurance was the cheapest at the time. And that was a little over two years ago. Every thing was good the first couple of times I renewed the policy the rate went down maybe $30 each time. I thought cool. Well wouldn't you know it the beginning of 2007 when I renewed the policy they upped my policy over $100 every six months. When I emailed to ask why the reply was "We have had alot of accidents in your area". Ok so I have not had any accidents nor has my companion since we have had our insurance with esurance but my policy has gone up. I am glade the police do not think like esurance because if they did and I'd witness a killing I be sitting on death row just because I was there. Then I noticed that they are starting to advertise on TV. So I guess my insurance rate went up so they could put those stupid animated cartoons on TV. Real nice.

[illuminatus]

Westbam has typed the truth about Esurance. Wish I could take Westbam out for a beer, because this is someone that cares about people and ethics. I worked for Esurance for about 16 months, and then resigned. I gave this company a fair chance, just in case I was the one wrong here. But today I read over complaints about Esurance scam that were run when I was working there. Westbam is right - someone in management likes pretty girls. Or maybe they exchanged favors - who knows. Don't buy car insurance from this company, or you will regret it just when you need insurance the most.
Bearcat wrote: "when I renewed the policy they upped my policy over $100 every six months. When I emailed to ask why the reply was "We have had alot of accidents in your area". Ok so I have not had any accidents nor has my companion since we have had our insurance with esurance but my policy has gone up."
Esurance required me to say this to customer also. It's just a scam.

[stonestn]

doesnt have anything against esurance.com but you would defend safeco and farmers lol I posted on those 2 like almost a year ago getting into a accident with those 2 might as well not have insurance omg most sleezy insurance outfits I have ever seen.

[miss-username]

Don't go with Esurance.

My husband and I bought a new car and had to change our policy. We called them to change a couple of things (such as removing the old insured car and adding the newly bought one). I answered all their stupid questions. I even told them that my husband was in an accident almost three years ago but wasn't really sure on the date.

About a month later, they took out the money from our account but more than what was stated on the policy. So I gave them a call. The SOB told me that the reason the price went up was because we supposely "called" them and told them my husband just had an accident. I was like WTF, my husband had an accident and he didn't tell me about it. Right away I called my husband and start b!tching him out. He then calmed me down and told me he never got into an accident.

So by now I'm lost and very confuse. I thought back to the conversation I had with the agent. Nothing popped into my head. Again, I called them and asked them when my husband "called" and told them about this "accident." What date did I get??? The day when I called to change the policy.

Those SOB translated "my husband had a car accident almost three years - which isn't cleared yet" to "Insured Driver *hubby* called and reported he was just recently involved in a car accident." Stupid mother-fer! :mad:

Let me just say that after our policy expired, we never renewed it and decided to switch to Progressive.

[janessa4u]

Originally Posted by jojodada

You people are a bunch of idiots!!! Esurance is currentlythe fastest growing Insurance company in the country. You need to learn how to read and understand all of the terms and conditions before agreeing to them. How stupid are you? You go and spend hundreds of dollars on lawyers while suffering a lapse in coverage so that the next insurance company can charge you more? Where is the logic in that? I currently have a policy with Esurance and they're saving me over $1400 every term compared to my last insurance company and they have the best customer service reps in the country. Pull your heads out of your asses, learn how to work with online companies and allow time to get through the red tape.

You sound like a esurance employee to me!! Thats the first time i have found anyone who hasnt been ripped off by esurance in one way or another!



:blunt :

Dont let them get away with this!

Ok i purchased a 6 month prepaid policy and when i was in a mall parking lot and was hit by another car and not at fault and already filed a oregon state incident report form with the state dmv & court house (in oregon you are required to within 48 hours) and then i reported it to my insurance company later the same week they said ok they had to have the investigator/ claims adjuster call me and she called like one time and never answered emails or calls since. they did nothing to get my car fixed or go after the other party for damages to the whole front end of my lexus! then shortly after they cancel my insurance 2 months early and with out notice and it was already paid for! i even had uim coverage and the whole 9 yards! They are required i thought by law to send you by mail a cancelation notice and still 6 months later nothing and nobody ever seems to be available ever! and then what do you know i go to sign in my account online to check status of the claim and those con artists deleted my account!!!! I never even got my official real car in the mail like i requested or policy details and documents. they are unprofessional and emoral. I have been too upset to deal with this matter until today.

good news
You can get a attorney and take legal action without paying a dime until you receive your settlement! Its called a contingency fee.
look for personal injury lawyers in the phone book they are the ones who do these type of cases for damaged property, denial of insurance benefits that you are intitled to etc. I just got myself a attorney and am taking legal action in oregon where the accident happened and also in washington where i live for when they canceled my coverage for no reason just 15 days after reporting the accident after having them for 4 months and not hearing a word about it. then they refused to refund me the difference for the 2 months that i paid for and they had the nerve to really bill me for more money for coverage they say i received and didnt pay for!! My premium went up 500 out of nowhere 4 months after i joined them so they cant even say its because of my driving record because if it was they would have said something about it within the first 2 months of my 6month term!

aig is the best i have had. they were all over my accident when i totaled my brand new honda 2 years ago they gave me 1000 less than my car cost me when i purchased it brand new and 50,000 miles before the accident. they also cover extra stuff like wheels and stereo stuff or anything you have extra on the car if you request that it be covered. with esurance you are just shit out of luck all around!!!

i will let you guys know how the law suit goes after it over!!!:wave:

[illuminatus]

All of these stories about Esurance giving customers the shaft are true. I use to hear these kinds of stories everyday. And the Esurance floor zealots in the call center would come up with the crazy excuses to cover for the company dumping customers or jacking up prices. It's amazing what some employees would do for a lame salary in South Dakota. If the economy got worse, just think of what these types would do to keep their jobs. This is how and why the company is growing. Tell everyone not to do business with Esurance. Unless it's someone that's an enemy.

[laurenemylee]

I do not know who you are dealing with but it sure is not Esurance.com You better check it is the correct Http. I have NEVER had a problem with them. They are kind and I am actually saving hundreds a year over anyone else I know. State Farm can not even touch them nor Progressive who is outrageous. I just got my policy renewed, you see I have been with them for 5 years or more now before alot of you ever heard of them. I pay as of the renewal $84 a month for my poicy and that is WITH collision on it.

Maybe you should check with who you are really dealing with. A. They do not SEND a ploicy it is emailed and put into an Adobe account and B. All you need is the info you input on line to find out your information and get it yourself. I would HIGHLY RECOMMEND this site to ANYONE. It is definately recession proof.

[illuminatus]

I suspect that laurenemylee is a current Esurance employee. More than likely a customer service rep in the Sioux Falls office that had a little down time to surf the net and confront Esurance critics. And yes, Esurance management does allow their favorite floor pets to blog in the companies defense.

laurenemylee: "I do not know who you are dealing with but it sure is not Esurance.com You better check it is the correct Http."

Response: The first tactic is to pretend that critics were on someone else's web site. As if there's an 'evil twin' Esurance web site that draws in unsuspecting victims.

laurenemylee: "Maybe you should check with who you are really dealing with."

Response: Give me the email address for the 'evil twin'.

laurenemylee: "It is definately recession proof."

Response: I live in Sioux Falls, SD where the Esurance customer service office is located. They haven't advertised to hire new employees is months, and yet people are still quiting work there. Recession proof my foot. Scam investigation proof, maybe. Esurance was created by attorneys that specialized in representing insurance corporations in court, and they learned the loopholes for on line policy purchase. It's a good scam they put together, so if you're tempted to follow laurenemylee's advise, just bend over and submit. Those that follow laurenemylee deserve what they get.

[Old Man River]

If you're a genuine insuree(?) with Esurance and are happy with them, good enough, it's your car and your money.

However, I don't for one second doubt the stories of those unfortunate enough to have been caught up in the Esurance "runaround", as I myself was a victim.

After about 5 months of auto coverage with Esurance, I found a cheaper rate elsewhere. Since my renewal was coming up in about 4 weeks' time, I figured I'd wait about 3 weeks before cancelling.

I can't swear to it, but I'm sure I did not authorize automatic renewal payment, since I had paid via PayPal. Approx. 2 weeks before my renewal due date, they charged my PayPal account for another 6 months insurance. I immediately contacted them and told them I wanted to cancel my insurance before the due date and to refund the fees directly back to my PayPal account. They replied that they would immediately mail a full refund check, since their PayPal arrangement didn't allow them to refund back to PayPal. Perhaps I was asleep-at-the-wheel that day, because I frequently both buy and sell using PayPal and that statement didn't actually make sense.

As with some of the above folks' compaints, there was a back-and-forth of emails and phone calls as to where the bloody check was, with excuses such as "Are you sure you gave us your correct address, because we mailed your check" (how the hell could they have the wrong address, since they had mailed my insurance card to me, no problem) and "We'll have to cancel the check and issue another one, so it will take a couple of weeks for the check to cancel", and so on for a number of weeks.

By the time I realised I was being given the runaround, it was too late to open a PayPal dispute. The emails and phone calls continued back-and-forth until I eventually threatened, in the strongest language I could use, to publicise their name on any and every scam website I could find. Lo-and-behold, a week later a check was delivered.

Folks, I'm an older guy with a University education and decades of business experience - I know when I'm being given the runaround, and that's what was happening, for sure. They were simply hoping I'd give up and quietly bugger off.

[davidbrucejr]

Marvin007?
I've been lurking here on this forum for an hour now and your's is the most researched response (really, compared to the 'let's kick his ass' silliness) of all the responses I've read here.

I came to this site/forum to research an insurance company that I was considering advertising on one of my webistes/blogs.

This forum is pretty cool, gotta have some way to keep the arrogant companies in check!

I'm glad I found this place and I'm not likely to go with esurance now...

Originally Posted by Marvin007

After fighting them for 3 months.... of: "you dont exist"... "oh... yeah.... we will get you your money tommorow"...... "dont worry we will call you right back... hold your breath now...." etc.....

I posted in dozens of sites..... i complained to the Better Business Bureau..... Rip Off Revenge.com..... I contacted every insurance agancy bureau of affairs from here to California and many more places I could vent...... i went ballistic....... the internet is very *****full resource :-)........ I got my money back within 7 days of my crazy internet posting and filing reports!!!!!
LMFAO!!!!!!

They never apologized or anything... the money finally appeared in my bank account.

As for the person that had to post the same message here 3 times in a row TRYING to defend esurance.com..... LOL!!! I can see right through you and know that you work for them!!!! LOL nice try!!!

BTW... I got a new policy with Progressive..... for almost the exact same price.... so esurance didnt give me anything other than a major 3 month headache.......

[becky42079]

My husband and I have an insurance policy with esurance. It was never too bad the premiums are a little high and we have been shopping around for a better rate because we planned on switching at renewal time. Well our regularly monthly payment was debited from our checking account not once, not twice but three times the payment was taken out on the same day at the same time. On our esurance policy web page it shows payment received two times on the same day but when we call to find out why they tell us they only received one payment. When we said well our overdrafted bank account and your web page both say different they say I don't know what your talking about you are going to have to fax us a copy of you checking account statement that shows the withdrawl. However, the money was debited Friday afternoon and they're billing dept is only open mon to fri. So now we have no money for food or gas for the week. It doesn't seem to matter to them that we have four children at home or have to travel for work all we get is we will call you back. Guess what no call back. Anyone who defends esurance is most definitely employed by them. This company is a joke.

[Ohioquotes]

I have talked to many people about Esurance. No clear consensus, although very few rave about them.

I guess...Buyer beware, but if they work for you...stay with them.

[laurenemylee]

I am not employed by them, and neither are the ones who defend. I only have one complaint about them and that is when they tell me that the account is fine to double check. It is not only esurance that take money out more than once, try having a utility company take out $1400 three times and then telling you it is your fault. SOmetimes the computer system does it and it is NO FAULT of YOURS or COMPANY. It just happens and they only tell you what is on the screen in front of them. They do not know. I feel your pain as our bank to charged four overdraft and four over limit fees. BUT we had them all reverse through the bank and all is fine now. As for Esurance they are the best and cheapest around I only pay $625 for 6 months for three vehicles and they are 1 used and 2 brand new. All State could not beat it neither could Geico. Again sorry for your loss and I hope you have gotten it straightened out. Good Luck finding anyone cheaper or easier to use.

[illuminatus]

"I am not employed by them, and neither are the ones who defend."

Response: How would you know if the ones that defend Esurance aren't employees? I use to sit right beside customer service reps and agents at the Esurance call center that logged on to these sites to fight critics during slow times! I sat in on a meeting where an a-hole from the Frisco home office ranted about sites that were critical of Esurance. Tell me it never happened so that I could further prove you're defending your employer.


"It is not only esurance that take money out more than once, try having a utility company take out $1400 three times and then telling you it is your fault. BUT we had them all reverse through the bank and all is fine now."

Response: Now I know you're full of it. No one in their right mind says they had $4200. taken out of their account, and after it was reversed, everything is fine. I don't believe your story. It's BS, along with the attitude you're trying to sell. The wisest people in society don't allow monthly payments to be debited from their account for anything. That's how you control "mistakes" that empty your account. And people that are stung badly from multiple debiting mistakes, go back to check writing and snail mail payments. But you shrugged a $4200 f*ck up and claim everything is fine now.
Never happened.


"SOmetimes the computer system does it and it is NO FAULT of YOURS or COMPANY. It just happens and they only tell you what is on the screen in front of them. They do not know. I feel your pain as our bank to charged four overdraft and four over limit fees. BUT we had them all reverse through the bank and all is fine now."

Response: You just defended the system that you claimed cost you time and great expense. I'd say you're a Esurance employee defending the scam. No one types such a pathetic defense, and goes out of their way to do so.

"I feel your pain...", - Thank you Bill Clinton. lol

"As for Esurance they are the best and cheapest around I only pay $625 for 6 months for three vehicles and they are 1 used and 2 brand new. All State could not beat it neither could Geico. Again sorry for your loss and I hope you have gotten it straightened out. Good Luck finding anyone cheaper or easier to use."

Response: I pay $59. per month for five cars. I found a nice little insurance company in Iowa that also insures home morgages. There's lots of insurance companies that can beat Esurance. Even the Esurance online comparison feature proves this. For a corporate grunt - even the Esurance web site proves you're a liar.

[tiana]

i just wanted to thank all of you for this information i am one month away from renewal of esurance and i stoped it i told them i am not renewing and let them know i would be contacting my credit card company of this as well so that they cant charge me for anything they asked me why i was doing this and i told her that i recieved some information about their company that i wasnt to pleased about and would prefer not to be insured by them.... thanks again but anyways now im looking for new insurance and am scared now of wich one to chose ive already been with farmers is their any other suggestions anyone has for a good legitamate car insurance i was thinking of maybe all state but not sre please help thanx again you alll saved me a lot of problums and hassle wich i could deffinatly not affored.....

[Old Man River]

Originally Posted by tiana

is their any other suggestions anyone has for a good legitamate car insurance i was thinking of maybe all state but not sre please help thanx again you alll saved me a lot of problums and hassle wich i could deffinatly not affored.....

After my lousy experience with Esurance, I switched to Geico. They are a lot cheaper than Esurance. Since I haven't had to make any claims from them, I can't vouch for their customer service, but I haven't had any problems with them either.

[Ohioquotes]

Geico is solid. Progressive has moved away from the non-standard business and is solid.

I'm with MetLife. So far so good.

[illuminatus]

I didn't have any problems with Progressive in the many years that I was insured with them. Their rates were very reasonable, but then again, I've never had any car accidents in my life and it's been 15 years since I got a speeding ticket. So stay out of trouble! Insurance in the U.S. is inherently unfair because Congress protects large corporations. That's why the Katrina victims got the shaft too. I now get my car insurance from the same Iowa company that takes care of our home insurance. Remember: the more conservative insurance companies and banks are in the midwest. They didn't need bail-outs like the large companies that are in over their heads. And most important of all: DO NOT GIVE YOUR BANK CARD OR CREDIT CARD NUMBERS TO ANY CORPORATION. Do business the old fashion way by sending a check to your car insurance company.

[illuminatus]

I still get emails from people that believe Esurance might be worth a try. Don't do it, or you'll regret trying to dig yourself out of a mess. I'll use an example from another industry to illustrate. Banks use to charge any overdraft fee rates that they wanted until Congress began to discuss banking reform. As to whether Congress actually reformed anything is a matter of opinion, but the point still remains that when government creates a loophole in the system, the large corporations take advantage of it. Esurance still charges a long list of fees for all sorts of bogus reasons, and yet the under-paid call center staff can still make changes on their computers in less than a minute. So why all the hefty fees when they claim 'you' the customer did something wrong? Profit. And if your 'proof of prior' insurance isn't processed in time before your policy automatically rerates, the system will automatically take a huge amount of money out of your account even if you were previously insured. And yes, my friends that still work there at the same call center I worked at tell me that this same problem is happening. Someone emailed me and asked what happens when you get into an accident with an Esurance policy. That's another can of worms filled with horror stories from people that were accused of all sorts of things by Esurance representives.

[Westchaser]

Nov 2009 - Buyer beware! I have *never* missed a single payment with Amica (auto insurance) in my 5 years of being insured by them. Likewise, I have never submitted a single claim nor received any traffic violations, etc. That said, today I received a phone call to "warn" me about my Jan 2010 "increase". They proceeded to tell me that, due to my current credit score, my "risk factor" has changed and therefore they needed to raise my annual rate by $300/year. This is completely ridiculous and I am outraged over it. I recently purchased a new car and, other than that, my credit score has been 750+ for over 10 straight years.
Reading other similar complaints on sites such as ConsumerAffairs.com ( www.consumeraffairs.com/insurance/amica.htm ), my increased rate may directly be tied to purchasing the aforementioned new car -- not a corvette but rather a family minivan.
Despite my excellent credit rating and driving record, Amica Insurance decided to increase my rates because I purchased a new vehicle; not because of accidents, insurance claims, poor credit or payment history.
Amica, that's downright dirty of you.
This is another example of insurance company greed to squeeze money out of people for whatever reason they can come up with. This should be of particular interest to the State of Florida. This strategy cannot reflect well on the auto industry in our State. We're in the middle of a recession where no one is getting a raise or bonuses. Yet, to have insurance companies penalize customers, because they've taken out a loan to purchase a car, definitely won't help the situation. I have never agreed with the insurance company's policy of using a credit or insurance rating to determine how much a person pays - it's unjust and unfair. People should be rated on their driving records and past payment history.

[Paul Homebuying]

Originally Posted by Marvin007

I went online to purchase an insurance policy and never got a policy. They charged my card $410.04 on Jan 11, 2005 and never gave me a policy.

I called them several days later to ask for a refund, and they said no problem it would be done. I have since called several dozen times and spoken to dozens of people there. They have told me all kinds of excuses, even told me that they issued a refund but never did. The latest story I got from the last person I spoke to was “you don’t exist!”. Upon demanding to speak to supervisors… they all promised to send me a refund “that day” and I never get it…… I call back the next day and they send me on this crazy merry go round all over again!!!!

I keep calling every day and they sometimes say they will call me back and never do. They say i dont exist, it has been pure crazy. No supervisor has responded..... nor ever called me back.... the phone support/billing depts is being run by looney toons!!!!!


I just want my money back!!!

They are so rude! I think you should go to the next level: Legal Actions. I don't think they can still have excuses with that. Just keep evidences that you can show.

[scammedshut]

Wow I never realized esurance was so bad. I have learned alot about the bad things that happen in the insurance industry.