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  #55  
Old 07-28-2011, 01:35 PM
inkling42 inkling42 is offline
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Re: Highway Robbery: Illinois Toll Traps?

Did you have any luck appealing this??




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  #56  
Old 08-26-2011, 12:46 PM
Megagain Megagain is offline
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Not just toll traps anymore: felony?

Watch out! The Illinois Tollway folks are genuinely committing highway robbery.



I can not believe this! Illinois Tollways has deducted over $7,000 to 'replenish' my ipass and they won't return it without a ton of personal info about me. Is this an identity theft nightmare or what?!

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  #57  
Old 10-21-2011, 03:20 PM
Prettyboyalric Prettyboyalric is offline
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Re: Highway Robbery: Illinois Toll Traps?

I don't know that it's exactly fair to call someone stupid for being confused at such a rigging.
If one's own experience dictates that tolls are located at exit ramps and junctions it would be completely reasonable for someone to see an off-to-the-side toll plaza like that as an exit and drive by it merrily without thinking twice about it.

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  #58  
Old 11-09-2011, 10:04 PM
aeroxy aeroxy is offline
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Illinois Tollway manipulates laws to steal money

During the Mid-August 2011, I traveled through the entire United State from New York to California. My method of traveling was driving. Therefore, I unfortunately passed the State of Illinois. Despite the beautiful night light in Chicago, three month later, all the memory of Illinois has left me is unjust and deceiving. Even though my intension was to paid the full correct amount of toll fee from the day I missed the toll plazas, the $3.20 toll fee has added up as a violation of $283.20, and mischarged as $566.40. I wrote this story with the intension of warning other drivers who might travel through Illinois, expressing the injustice and awful experience, and questioning the operating of Illinois governing system. I swear every detail in the following story will knowledge the most accurate quotations, dates, and other factual information within my ability and memory, while the story will be subjective from my side.

The day I arrived in Chicago was August 14th. After staying in Chicago for one night, I left the city and head towards Denver on August 15th. As an East Coast driver, I was not familiar with the toll plazas in Illinois. I assumed that all the toll plazas in the United States are regulated to one single standard of system. This is why I did not notice the toll plazas, which are set to the side of the road on August 14th. Not until August 15th, I started to notice, and realize I might have pass the toll plazas without paying the proper toll. I therefore stopped in every single toll plazas that I encountered in Illinois. Unfortunately, at the time I have passed a few toll plazas, which I did not knowledge at the time. I was not sure if I indeed passed any toll plazas before I started noticing the signs of toll plazas. So I consulted a toll plaza worker. The worker gave me the Illinois Tollway Customer Service’s number and stated I will be able to figure out whether or not that I have passed the toll plazas without paying.

On August 15th, after I received the Illinois Tollway Customer Service’s number from the toll plaza worker, I called the Illinois Tollway Customer Service. I successfully got a hold with one of the representative. After being given my license plate number, the representative stated, “Sir, I see no record of your plate here. I don’t think that you have any violations.” Consequently, I assumed that I did not pass any toll plazas without paying.

A month later, during the late September or early October, I received a house mail from Illinois Tollway Authority. The mail was a violation ticket for four violations that I have made in Illinois during August, one during August 14th, and three during August 15th. The fine was $83.20. I am not sure when the mail was sent out from Illinois Tollway Authority, because I was a registered Pennsylvania driver. The mail was sent to my old address in Pennsylvania, and then forwarded to my address in New York, and then finally forwarded to my current California address. I was upset with the violation because I had tried to pay the toll on August 15th and was told that there was no violation. Therefore, I contacted Illinois Tollway Customer Service Center. The representative I spoke to this time was polite and helpful. Although she claimed she was not able to help me to deduct the fine, she suggested me to please not guilty and write a letter to the judge to explain the details of this case. I agreed. Few days later, I received the mail from Illinois Tollway Authority about the case, I therefore carefully stated the facts and follow the instruction and replied.

I am not sure if the mail ever went through to the judge, or if the judge had carefully examined the facts in my case. I received a mail during Mid-October and the letter in the mail stated I lost the case without any written information from the judge. Therefore, I will have to pay for the fine, $83.20, and if I passed the due date of November 2nd, the fine will escalate to $283.20. Shortly after I received the mail, I filled my credit card numbers and all other information that was asked on the return coupon that was also in the mail. I returned the coupon at the same day.

Three weeks later, on November 5th, I received a mail from Illinois Tollway Customer Service Center. The letter in the mail stated my credit card number is invalid, and “If you wish to remit funds to us, please correct the problem noted above and return your payment to us as soon as possible at the address above so that your I-PASS account balance does not turn negative or your violation, if any, does not escalate. Then I double checked the credit card number, and I confirmed it was the correct number of my currently valid credit card. On November 6th, I called the Illinois Tollway Customer Service Center. The representative I spoke to this time was a male who was very inpatient and rude. He questioned why I did not pay for the violation before due date. I said, “I tried to pay for it and I returned the correct credit card number in the mail. However, maybe there was a mistake, that someone on your site did not charge me.” He then replied, “Okay Sir, I am going to take care of this.” Then I asked, “So are you going to deduct the $200 escalation fee?” He said, “Yes.” I asked again, “So you are going to charge me $83.20?” He said, “Yes.” After his confirmation, I told him my credit information, and hanged up the phone.

After hanging up the phone, I went online and checked my credit card online statement. It stated that I was charged $283.20. I was angry because I felt I was lied to. So I called back to Illinois Tollway Customer Service Center. Before I said anything to the representative, who was a female, she seemed to already know what I had to say, and claimed impatiently and rude, that there is no way someone could deduct the escalation fee for my case, and asked, “Is there anything I can help you with other than this?” I said, “No, but can you give me your supervisor?” I went through her to her supervisor, who was a female, and the supervisor was not able to help. I asked if I could speak to a higher authority, and she gave me her supervisor, who is a male, Brian T, the Special Project Coordinator. Brian T stated that he is the highest authority in this office, which he did not specify which office it was, and he claimed, “Although I have the authority to deduct your escalation fee, I am not going to do that, because it is not our policy.” I asked if I could speak to a higher authority for this case, and he said no. So I said, “I will try to find someone that I can speak to for this, and you will be quoted.”

On November 7th, I received a voicemail from Illinois Tollway Customer Service Center, the voice was a female, who stated that because I did not authorize the transaction of $283.20 that I was charged on my credit card on November 6th, she reversed the payment for me, but I then owe the Illinois Tollway for $283.20. I checked the credit card statement online after I received the voice mail, and the $283.20 payment is still pending. So I called my bank and asked if there is a reverse of my payment, the representative from the bank claimed they did not receive any notice. After I hang up, I called the Illinois Tollway Customer Service Center, and asked for the solution. The representative, who was a female, stated that the payment was definitely reversed, and she suggested if I was not comfortable about making another payment to pay off the violation, I could wait until next day and if they payment was still pending, it would suggest that it is reversed, and after making sure of that, I could go on their website or call them to pay for the violation.

On November 8th, I checked my online statement, and the payment to the violation was pending. So I assumed that it was reversed. I then went online and paid for the violation. However, later in the day, when I checked the online statement again, I found out that the pending payment was posted. Therefore, I was actually charged twice for the same payment of $283.20. I called the Illinois Tollway Customer Service Center again on November 9th, and the representative, who was a female, claimed that the payment was indeed reversed. She didn’t know why it was posted on my bank statement. She could not help me.

So here I am, on November 10th, writing down all the details of this case. There are three main traces that indicate this case could suggest a conspiracy of Illinois Tollway Customer Center is using and manipulating the laws to make money.

One, the representative who answered my phone on August 15th stated there was no violation on my record. Although his statement could be understood as truthful because only 7 days after I passed the toll plazas without paying, the violations would be formed and recorded, his statement was misleading and helping me and possibly other victims to ignore the unpaid toll.

Two, it took the Illinois Tollway Customer Service Center three weeks to contact me after I mailed in the credit card information to pay for the $83.20 violation during the Mid-Octorber. Most importantly, the credit card information I provided at the first place was indeed correct and valid. This certainly suggests the low efficiency of Illinois Tollway Customer Service Center, and also suggests that they might have waited until my violation was escalated to return my mail for the extra $200.

Three, there is no confirmation for the mails that I potentially would not receive. Since I have moved many times after living in Pennsylvania, there is chance that I will never get the mail. In that case, I would be very likely receive letters from a collection agency for a high volume of escalation fee after many months.

I am not sure how much the higher authority or the board members are involved in this case. I have looked up for similar cases on Internet. It shows that there are many other victims suffered from the similar situation. I am not sure why Illinois government has set up such a system that can easily deceive drivers from other states to pay for a very high fine. It suggests that it could be an intension of Illinois government to make money from other states’ residents. I believe the laws of Illinois Tollway are violating the U.S. Constitution and certainly the moral justice. The goal of Illinois Tollway laws should be used to prevent and warn drivers from passing through toll plazas without paying, instead of embezzling. For a driver, who intended to pay for the toll, and later the proper violation, Illinois Tollway Customer Service Center did not try to help, but to create difficulties. There are multiple dishonest actions, such as claiming to charge $83.20, but charging $283.20 without authorization. After all, this is a government agency, I hope that it is not making Illinois people ashamed by its dishonest acts and doubtful interactions with victims, and at the end, reduce the attraction of the state.

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  #59  
Old 11-14-2011, 09:01 AM
ElliottNess2010 ElliottNess2010 is offline
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Re: How to deal with the ongoing ITA scam

What you need to do is draft letters to Illinois Attorney General Lisa Madigan:

Lisa Madigan
Office of Illinois Attorney General
Consumer Protection Bureau
500 South Second Street
Springfield, IL 62706

and carbon copy (CC at the bottom of the letter) to the Federal Trade Commission:

Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580

https://www.ftccomplaintassistant.go...d.aspx?Lang=en

Just have someone proofread everything you wrote in this thread, and address it to Madigan. Write to her that the reason you don't have recordings of these conversations with the Illlinois Tollway personnel is that you've read in online forums that ITA employees will not talk to you if you inform them according to Illinois law that you'd like to record the conversation for everyone's protection (for the same reasons that police and highway patrol have cameras on their dashboards to record traffic stops).

Once you have those letters ready to go, be sure to send them USPS Certified Mail with delivery confirmation.
And then E-MAIL the AG Lisa Madigan letter to Stanley Ryniewski at ITA sryniewski@getipass.com. In the email tell Stan you're filing a FOIA request for ALL documents ITA has on file related to your case. Tell all of them that if you don't receive a response, you will report them to the FTC and to your own State (Pennsylvania?) Attorney General's office for fraudulent and deceptive trade practices.

You have to treat ITA like you would any private company. They are a quasi-public entity pretending to be a government agency. They are not. Just like the U.S. Federal Reserve Bank whose agents have been caught on tape in Dallas and Houston admitting they're a private entity. ITA's attorney Victor Azar says IL AG Lisa Madigan is his boss, when in fact he's an attorney for the ITA AND NOT FOR THE STATE OF ILLINOIS (this is itself flirting with fraud). Be polite, do not curse, do not raise your voice (hard to do I know) BUT DO NOT TREAT THESE PEOPLE LIKE WHAT THEY'RE DOING IS LEGITIMATE. TELL THEM THAT YOU'RE AWARE OF MULTIPLE OUT OF STATERS WHO'VE BEEN DEFRAUDED BY THEM AND THAT YOU ALSO KNOW THE STATE OF ILLINOIS IS BANKRUPT. Mr. Azar could only sigh and tell me he doesn't like corruption. I asked him why he lied about other states tollway authorities doing the same thing when they don't do that, only the revenue desperate legendarily corrupt bankrupt State of Illinois does that.

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  #60  
Old 11-14-2011, 09:11 AM
ElliottNess2010 ElliottNess2010 is offline
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Re: Highway Robbery: Illinois Toll Traps?

Like I said, be firm, don't yell or use profanity/obscenity as the ITA employees will mark you as 'rude' in their records. They never mark themselves down as rude, and they never admit to lying to anyone when they do it all the time. But be perfectly aware that even back in the 1960s when the Mob ran a lot of Chicago and delivered Illinois to Kennedy the state government would never have dreamed of doing this systematic looting of people from other states, simply because there was plenty of manufacturing and other industry to skim off of. Now that many companies and jobs have left Illinois the state only has gambling and highway robbery left to pay for those at the top of the state oligarchy who get 100k-200k a year pensions and who know it's a Ponzi scheme but don't care as long as they're almost dead by the time it all collapses.

That is the horrible truth, but it's better to face it than stay in denial and not realize that governments at all levels are becoming more and more predatory towards their citizens.

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  #61  
Old 11-14-2011, 09:16 AM
ElliottNess2010 ElliottNess2010 is offline
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Re: Highway Robbery: Illinois Toll Traps?

http://www.illinoistollway.com/porta..._schema=PORTAL

Illinois Tollway
Attn: Freedom of Information Officer
2700 Ogden Ave
Downers Grove, IL 60515
(630) 241-6800
foia@getipass.com

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  #62  
Old 12-27-2011, 12:54 PM
robjr100 robjr100 is offline
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Re: Highway Robbery: Illinois Toll Traps?

I recently took my first trip to Chicago coming from Michigan during Thanksgiving week 2011.Today December 27th I received a bill for missing 3 toll stops at 80 cents a piece.They want their 80 cents for each toll plus a $20 for each toll on top of that.For a total around $62.

As I found out many people have run into this fiasco.My experience is that you pay the fee when you exit the toll road.It can`t be missed.I`m a bit pissed off.

I wonder how many people a day unknowingly pass through these tolls without paying and just how much money Illinois rakes in from this scam?

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  #63  
Old 01-17-2012, 01:49 AM
dee4548 dee4548 is offline
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Re: Highway Robbery: Illinois Toll Traps?

I think the person who keeps making all these long sacastic explanations is forgetting the point. The state of Illinois is in debt and they will try to do anything to get the money. Most of the politicians in Illinois are crooks. This is an example of excessive. I owed the Illinois Tollway Authority $83. I paid the $83. It killed me to pay that because I have been taking intermittent fmla to take care of my mother. My paychecks have been extremely small. I later received a bill from a collection agency stating I owed $50.20. I called and asked why I owed that amount because I paid the $83. I was informed that I owed $0.20. I said are you kidding me. Seriously they are fining me $50 for $0.20. I paid the $0.20 and stated that I will not be paying the $50 fine. That was excessive. I am a single mother with a 6 year old daughter to support. My mother has dementia, had 4 strokes and is a diabetic. I constantly have to take off of work to take her to physician appointments and do things for my daughter. I have a hard to time trying to put gas in my car and have money for the extremely high fines. If I take the long way to work, I will be late picking up my daughter and will have to pay $5 a minute for every minute I am late. Please pick away at what I am saying. You don't live in my world or have to deal with what I deal with on a daily basis. To pay the fine will take away money that I desperately need to get to work, pay my for my daughter's lunch at school and other stuff. I have been busting my behind trying to find a job in Indiana as I am so tired of paying Illinois tolls. I've been working in Illinois since 2003 and I have had enough of their excessive fees and basically robbing people blind. But I guess this guy loves the state of Illinois. Hey do you mind paying the $50 fine for me. I am totally broke!!



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  #64  
Old 02-17-2012, 03:32 AM
ihateillinoistollway ihateillinoistollway is offline
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Re: Highway Robbery: Illinois Toll Traps?

Illinois Tollway is a highway robbery. For 6 violations they charge us almost $400. My husband could not renew his drivers license in Michigan. So, we scrambled to find the money so that he could renew his license. The violation was not intentional but not knowing the rules on these tollways. 3 years ago we also paid almost $1000 for tolls missed. The tolls were originally for only $50, but, the penalties brought us to $1000. We hurriedly paid it because the car is a company car and my company was going to suspend my company car privileges. I wish there is a group of people to take this to the Attorney General of our country. It is criminal what they are doing!!!!!!!!!!!!!!!!!!

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  #65  
Old 02-17-2012, 03:39 AM
ihateillinoistollway ihateillinoistollway is offline
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Re: Not just toll traps anymore: felony?

Quote:
Originally Posted by Megagain View Post
Watch out! The Illinois Tollway folks are genuinely committing highway robbery.



I can not believe this! Illinois Tollways has deducted over $7,000 to 'replenish' my ipass and they won't return it without a ton of personal info about me. Is this an identity theft nightmare or what?!

Hi, let's do something! Where can we get justice for these highway robbery that Illinois is doing.


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